Family Dispute Resolution Practitioner (FDRP)

About Us

At Relationships Australia Queensland (RAQ), we are proud to be Queensland’s leading provider of relationship and family wellbeing services. Our purpose is to provide individuals and families with the tools and support they need to build happier, healthier lives. Through education, counselling, and community programs, we help people develop the skills and resilience to navigate life’s challenges. 

Our work promotes care and safety, embracing diversity to foster strong and connected communities. We are committed to expanding our expertise and leading conversations about relationships, mental health, and social connection. 

By joining Relationships Australia Queensland, you can be part of a dedicated team making a positive impact on the lives of individuals and communities.

About the Role

We are seeking passionate and dedicated Family Dispute Resolution Practitioner (FDRP) to join our Cairns team in a full-time capacity.

As a Family Dispute Resolution Practitioner, you will deliver high-quality, inclusive dispute resolution services to families across Queensland. Your work will focus on supporting families who are separating, have separated, or are divorced, helping them to develop and implement child-focused parenting and/or property agreements.

You will play a pivotal role in guiding families to prioritise the best interests of children and young people, assisting them to navigate ongoing family conflict and achieve positive outcomes for all involved.

Additionally, you will: 

• Conduct comprehensive client intake, risk assessments, and needs evaluations to inform mediation suitability, ensuring compliance with the Family Law Act 1975 and other relevant legislation. 
• Deliver high-quality Family Dispute Resolution (FDR) services using a facilitative model, applying knowledge of separation issues, theoretical frameworks, and culturally appropriate practices. 
• Utilise various FDR delivery modes (face-to-face, telephone, online, shuttle, legally assisted, child-inclusive) to best meet client needs and provide case management support. 
• Engage in community outreach and education, developing networks with support services and participating in group information sessions to enhance RAQ's service delivery. 
• Maintain strict confidentiality while adhering to duty of care obligations, particularly in cases involving domestic violence, child safety, or other risk factors. 
• Commit to ongoing professional development, regular supervision, and maintenance of FDR Accreditation standards, while ensuring accurate documentation and file management. 

About you

You are passionate about helping families navigate challenging times with empathy, respect, and professionalism. You bring a wealth of experience in mediation and conflict resolution, empowering clients to communicate effectively and reach mutually beneficial agreements.

Your approach is client-focused and non-judgmental, ensuring that every voice is heard and that the best interests of children are prioritised. With a strong understanding of family law and a commitment to ongoing professional development, you provide a safe and supportive environment where families can resolve disputes constructively.

Whether working with separating couples, co-parents, or extended families, you are dedicated to fostering positive outcomes and helping clients move forward with confidence.

Additionally, you have:

• Relevant undergraduate qualification in Social or Behavioural Sciences and/or Law, with FDRP accreditation (or ability to obtain) 
• Proven experience in risk assessment, family dispute resolution, and mediation using a facilitative FDR framework 
• Strong theoretical knowledge of family dispute resolution, mediation models, and relevant Family Law legislation 
• Demonstrated ability to work with diverse clients and engage in community activities 
• Excellent interpersonal, communication, and organisational skills 
• Proficiency in computer applications, including client information systems and Microsoft Office suite  

We Can Offer You

At RAQ, we believe in supporting our people both inside and outside the workplace. Here’s what you can look forward to as part of our team: 

• Work-Life Balance - Enjoy a flexible, supportive culture that empowers you to thrive at work and at home. 
• Boost Your Take-Home Pay - Access salary packaging options of up to $15,900 per year, significantly increasing your net income. 
• Extra Time Off - Recharge with 3 additional paid leave days over the Christmas period, on top of your standard annual leave. 
• Annual Leave Loading - Receive extra pay when you take annual leave - because your downtime matters. 
• Study Leave - Pursuing further qualifications? We offer up to 2 weeks of paid study leave each year to support your professional growth. 
• Generous Parental Leave - Take the time you need to focus on your family with our paid parental leave program. 
• Wellbeing Support - Benefit from medical insurance discounts and free access to our Employee Assistance Program through Telus Health. 

Annual salary on offer starts from $91,000 plus superannuation (pro rata for part-time) to be negotiated depending upon qualifications and experience.

How to Apply  

To apply, send us your resume and a brief over letter, outlining you're the perfect candidate for this role.  

We are committed to a culturally safe and respectful workplace, where inclusion is embedded in how we work and support our people. We warmly encourage applications from First Nations peoples and recognise the value of lived experience in delivering meaningful outcomes for the communities we serve.