Senior Systems Admin Payroll Officer

Senior Systems Admin Payroll Officer
Clerk Grade: 9/10
Salary Range: $133,348 - $146,945 + Superannuation
Employment Type: FT - On going
Location: Parramatta - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.

About Us

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the team
Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.

We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.

What you will do

• Provide expert functional support across SAP HCM modules, including Personnel Administration (PA), Organisational Management (OM), Time Management (TM), Payroll, and ESS/MSS.
• Investigate, analyse, and resolve complex SAP HCM incidents, defects, and service requests, ensuring timely and effective outcomes.
• Perform root cause analysis of system and data issues, working with technical teams and vendors to implement sustainable solutions.
• Configure and maintain SAP HCM functionality in line with business requirements, organisational policies, and legislative obligations.
• Lead and support testing activities for system enhancements, upgrades, and payroll changes, ensuring successful deployment to production.
• Collaborate with business stakeholders to identify process improvements, provide specialist advice, and maintain functional documentation and knowledge articles.

About You

The successful candidate must demonstrate strong capabilities in:

• Extensive experience supporting SAP HCM modules, including Personnel Administration (PA), Organisational Management (OM), Time Management (TM), Payroll, and ESS/MSS.
• Strong experience in analysing, troubleshooting, and resolving complex SAP HCM incidents, defects, and data-related issues.
• Proven ability to perform root cause analysis and collaborate with technical teams, vendors, and business stakeholders to implement effective solutions.
• Experience in SAP HCM configuration, testing, and deployment activities, including system enhancements, upgrades, and payroll-related changes.
• Excellent analytical, problem-solving, and stakeholder management skills, with the ability to communicate effectively across technical and business audiences.
• Ability to manage competing priorities in a fast-paced environment while maintaining a strong focus on service delivery, continuous improvement, and customer outcomes.

What we need from you

An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills.

Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements

Click Here to access the Role Description .

For enquiries relating to recruitment please contact Bryan Kreltszheim via ••••@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Friday 28th August 2026 @ 9.59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 •••• •130 or ••••@customerservice.nsw.gov.au.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process