Quality & Improvements Officer

Karakan is a leading provider of psychosocial support services, dedicated to helping individuals with mental health needs to live meaningful and fulfilling lives. Through recovery-focused services, we promote inclusion, connection, and resilience. Guided by our vision of an Australia where people with mental health needs are valued and supported, we stand against stigma, discrimination and marginalisation.

 Our philosophy, YOU CAN. WE CAN., reflects the strength of individuals and the power of community. We are committed to human rights, mental health and wellbeing, innovation and challenging the status quo. Karakan is a dynamic workplace that values adaptability, passion, and personal growth, fostering an environment where staff are supported and encouraged to thrive.

We are seeking a Quality & Improvements Officer to join our Quality, Risk & Safety team and play a key role in strengthening quality systems, supporting compliance activities and helping drive service improvement across the organisation.

About the Role

Reporting to the Quality & Risk Manager, you will work collaboratively across Karakan to support quality management systems, audit and accreditation activities, continuous improvement initiatives, safeguarding practices and organisational learning.

This is a great opportunity for someone who enjoys improving systems and processes, engaging with stakeholders and contributing to better outcomes for clients and services.

Key Responsibilities

• Support quality improvement initiatives and organisational improvement projects.

• Assist with the development, review and maintenance of policies, procedures and quality documentation.

• Participate in internal audits, document reviews and accreditation preparation activities.

• Support compliance monitoring against relevant standards, legislation and contractual requirements.

• Assist with incidents, complaints and reportable conduct.

• Contribute to safeguarding initiatives and quality assurance activities.

• Develop practical resources and guidance materials, including accessible and easy-read resources.

• Work collaboratively with stakeholders to identify, implement and monitor improvement opportunities.

• Support quality reporting, analysis and organisational learning activities.

About You

You are organised, detail-oriented and passionate about quality service delivery. You enjoy working collaboratively, analysing information and finding practical solutions that improve outcomes for people and services.

To be successful in this role, you will have:

• Experience in quality, compliance, governance, risk, continuous improvement or a related function within community services, disability, health, mental health, aged care or a similar sector.

• Knowledge of quality standards, safeguarding requirements and compliance frameworks relevant to human services.

• Strong written communication skills and the ability to develop clear and practical documentation.

• Experience building positive working relationships across diverse stakeholder groups.

• Strong organisational skills with the ability to manage competing priorities and meet deadlines.

• Well-developed analytical and problem-solving skills.

• Sound digital literacy and experience using contemporary business systems.

Desirable

• Internal auditing experience or quality systems training.

• Experience with NDIS Practice Standards, Human Services Quality Standards, Child Safe Standards or similar frameworks.

• Experience in psychosocial disability, mental health, youth services or residential care.

• Experience in incident management, complaint management or safeguarding processes.

Why Join Karakan?

At Karakan, you'll be part of an organisation committed to innovation, inclusion and continuous improvement.

We offer:

• Salary packaging benefits.

• Flexible work practices.

• Ongoing learning and professional development opportunities.

• A supportive and collaborative team environment.

• The opportunity to influence service quality and organisational improvement across the organisation.

• Meaningful work that contributes to improved outcomes for people experiencing mental health challenges.

How to Apply

To apply, please submit:

• A current resume; and

• A cover letter outlining your suitability for the role.

For further information, please contact Rosemarie MacInnes, ***************@karakan.com.au

Location: Daisy Hill, QLD
Department: Quality, Risk & Safety
Classification: SCHADS Level 4
Hours: 0.6 FTE (3 days per week)
Reports to: Quality & Risk Manager

Recruitment Process:

Applications will be assessed as they are received, and suitable applicants may be contacted and invited to interview prior to the closing date.

Karakan is committed to equitable and merit-based recruitment practices. All applications will be assessed against the requirements of the role and Selection Criteria outlined in the Position Description.

Karakan is an Equal Opportunity Employer and is committed to building a diverse, inclusive and culturally safe workforce. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with lived/living experience of mental health challenges, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people living with disability and individuals of all ages.

We are committed to providing reasonable adjustments throughout the recruitment process and employment lifecycle to support equitable participation.