Guest Services Agent

Job Description

Check guests in and out of the Property accurately and in a timely mannerGreet all guests that come into contact with the Front Office department in a friendly manner, ensuring that the guest name is used at all timesHandle guest enquiries and provide information on local attractions - give directions as requiredTake reservations as required in the absence of the Reservations ManagerAnswer all telephone calls within three rings in a professional manner according to brand standardOrganise and distribute the delivery of guest messages and mailRecord guest comments for the information of the Head of DepartmentDocument all transactions and alterations to accountsCollect payment of accounts and issue receipts accordinglyEnsure all guest details are fully updated on PMS system to ensure Property information is correctEnsure guests who are not Accor ALL members are briefed on features and benefits and signed up to the loyalty program Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of serviceEnsure special requests are actioned appropriately and in a timely manner