Our client is seeking a Quality Manager to join their team! This is a rare opportunity to take genuine ownership of a quality function in a growing cosmetics manufacturing business — not just maintain a system, but shape and modernise one. As Quality Manager, you will hold real authority over GMP and quality standards, lead a small team, and drive the digitisation of quality processes from the ground up. What makes this role particularly compelling is the career trajectory on offer — our client is actively looking to develop this person into a senior management position over the next two to three years. If you are a hands-on quality professional who thrives on accountability, enjoys being present on the factory floor, and wants to grow into a leadership role in a business that will invest in you, this is the opportunity to pursue.
What you'll be doing? -
End-to-end quality ownership: Take full accountability for product quality across the entire operation — from raw material receipt through production to finished goods dispatch — collaborating closely with operations, technical, and warehouse teams to ensure every product consistently meets specification.
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Hands-on factory floor presence: Spend the majority of time where it matters most — on the factory floor — working directly alongside production teams to maintain standards, identify issues early, and drive quality outcomes in real time.
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Positive release management: Establish and enforce a positive release process for finished goods so that no batch leaves the site without a documented quality decision, and extend this discipline to raw materials and packaging.
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Quality oversight of daily operations: Assure the day-to-day execution of in-process and finished goods testing, sampling, batch documentation, and line clearance checks carried out by the Quality Officers.
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Quality management system development: Develop, implement, and maintain a comprehensive QMS covering GMP, document control, specifications, deviations, non-conformances, and CAPA — keeping it audit-ready at all times.
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Digitisation leadership: Lead the transition of batch records, SOPs, specifications, and incident reporting from paper to digital systems, enabling faster and more accurate capture, traceable trend data, and on-demand audit evidence.
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Team leadership and development: Supervise and develop two Quality Officers, set clear priorities, allocate work effectively, and uphold consistent GMP standards across the team.
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Non-conformance, CAPA, and complaints: Own the NCR, deviation, and CAPA process end-to-end, and investigate customer complaints through to full closure.
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Audit management: Run the internal audit programme, conduct supplier audits, and host customer and certification body audits, including the closure of all findings.
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Staff training: Deliver quality and safety induction training for all new factory employees before they commence work on site.
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Quality reporting: Produce monthly reports on internal and external non-conformances and complaint trends, tracking open CAPAs over time to support management decision-making around quality control.
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Product dossier management: Maintain accurate and up-to-date Product Information Sheets at all times.
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Continuous improvement: Proactively identify and adopt better methods, technologies, and testing practices that add genuine value to the operation.
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Safety reporting: Report safety incidents and concerns to the Safety Committee and ensure procedures are consistently followed across all areas of responsibility.
Who are they looking for? -
Manufacturing quality experience: A background of at least 5 years in quality assurance or quality control within FMCG or regulated manufacturing is required — experience in personal care, cosmetics, TGA listed, pharmaceutical, or food environments are all considered highly relevant.
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QMS ownership: Demonstrated experience owning and driving a quality management system, not simply operating within one that already exists.
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Digitisation capability: Proven experience digitising, systemising, or using AI-assisted tools for quality and production documentation — or a clear and demonstrable aptitude to lead such a transformation.
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GMP and technical knowledge: Solid grounding in GMP, microbiological testing methods, and WHS requirements is essential for success in this role.
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Audit experience: Prior experience hosting customer, certification body, or third-party audits is expected, with the confidence to manage findings through to closure.
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Educational background: A Bachelor's degree in a STEM discipline is preferred, though equivalent practical experience will be given strong consideration.
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Scientific and practical judgement: Strong ability to apply scientific reasoning and make defensible quality decisions, even when working with incomplete information.
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Hands-on and floor-ready: Comfortable spending the majority of the working day on the factory floor — this is an active, physically present role, not a desk-based one.
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Leadership ambition: A natural people leader with the drive and potential to grow into a senior management role, supported by the business over the next two to three years.
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Professional confidence under pressure: The resilience to hold a quality position independently of production and commercial pressure, and the professional maturity to escalate appropriately rather than work around the reporting line.
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Communication skills: Strong communicator across all levels of the business, from the factory floor through to the executive team.
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Work rights: Full Australian working rights are required, and candidates located within approximately 45 minutes of the Sydney site will be given strong preference.
Why you should consider this opportunity? Our client offers an attractive remuneration package and other benefits, such as:
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Competitive salary: Remuneration is commensurate with your experience and qualifications, recognising the seniority and accountability of this role.
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Clear career pathway: Our client is committed to developing this person into a senior management role over the next two to three years, making this far more than just a job — it is a genuine career investment.
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Stable, permanent employment: A full-time, permanent position with consistent site hours of 8:00 AM to 4:30 PM, providing structure and work-life balance.
How to apply Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us!
We welcome all motivated individuals who are passionate about quality, thrive in a hands-on environment, and are ready to grow their career to the next level to apply.
All information received will be kept strictly confidential and will be used only for employment-related purposes.
