Systems Operations Administrators - Various PSL5/6

Who we are looking for in Systems Operations roles:-

We are looking for people who enjoy solving technical problems, working with others and contributing to services that matter. You will bring a strong customer focus, sound judgement, clear communication skills and the ability to work across both operational support and improvement activities.

System Administrator PSL 5 role:

This role is ideal for someone who has a solid foundation in systems administration and wants to continue developing in a secure, enterprise-scale ICT environment. You will be supported to apply your technical skills, follow established procedures, help resolve incidents and service requests, contribute to routine system changes and maintain clear operational documentation.

• Support system monitoring, incident investigation and service request resolution.
• Assist with server, operating system, virtualisation, cloud and infrastructure administration activities.
• Contribute to approved standard and routine system changes, including patching, upgrades and configuration tasks.
• Maintain accurate records, documentation, guides and operational notes.
• Work collaboratively with the Parliamentary ICT service desk, senior systems officers, engineers and other stakeholders.

Systems Operations Administrator PSL 6 role:

This role is suited to someone with deeper systems operations experience who is ready to take on more complex work and help shape better operational outcomes. You will use your technical judgement to resolve system issues, coordinate changes, support project delivery, improve procedures and provide practical guidance to other team members.

• Investigate and resolve more complex system incidents and service requests.
• Plan, coordinate and implement approved system changes.
• Support the effective operation and security of Parliamentary ICT systems and infrastructure technologies.
• Contribute to system-related projects, refresh activities and operational transition work.
• Support installation, configuration, monitoring and troubleshooting of system hardware, software, virtualisation and cloud platforms.
• Contribute to system standards, documentation, procedures and continuous improvement.

Job Specific Requirements:

• The successful applicants will be required to obtain and maintain a Negative Vetting Level 1 security clearance.
• Relevant academic and/or professional qualifications in Information Technology, systems administration, cyber security or a related computing field are desirable.
• Experience in an enterprise systems environment would be highly regarded, including exposure to server administration, operating systems, virtualisation platforms, Azure Local HCI, Azure Cloud, VMware vCenter, system monitoring, incident management, problem management, change management, installation, configuration, testing, patching, upgrades, backups, restores and troubleshooting.
• Awareness of government ICT security frameworks, including the Information Security Manual, Essential Eight and Protective Security Policy Framework, would be highly regarded.
• The roles may require participation in an on-call ICT support roster and occasional out-of-hours work to support operational requirements, project activities and parliamentary sitting periods.