Sales Development Representative

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

THE OPPORTUNITY

OpenText has developed global Centres of Excellence for Sales Development to support best in class cloud software technology and solutions.

You will be joining a social, high-performing team required to collaborate with peers to effectively attract and qualify prospects evaluating the purchase of OpenText solutions. The successful incumbent will be comfortable cold calling, cold emailing and engaging via social media and video. It is important that you have a strong understanding of B2B lead generation and business development.

If you are energetic, tech savvy, motivated and creative, this position will challenge and enhance your skillset. This is a quota carrying role for career-minded individuals that offers a strong introduction and foundation for a future role in Sales, presales, solution consultancy or leadership within a global software organisation. You will receive best in class onboarding and continuous on the job coaching and personalised development to support your professional growth.

SDRs are responsible for partnering with their Account Executives to develop a territory strategy for discovering, nurturing and qualifying pipeline, and converting those leads to Sales qualified opportunities and revenue. SDRs are also responsible for working with their Sales and Solution Consultant teams to actively support and progress opportunities through the sales pipeline funnel.

Their prospecting activity is split between outbound, strategic sales driven prospecting, and following up inbound leads generated from prospect and client engagement activated by global campaigns and regional Field Marketing. Success in this position is measured by qualified pipeline creation, pipeline acceleration and revenue, with activity-based metrics in place to achieve this outcome.

This is an in-office role that requires the successful candidate to be working in the office for a minimum of 4 days a week and then transitioning to full 5 days in office starting in September 2026.

Outbound Prospecting

This role supports outbound activity including cold calling, emailing and social outreach into target accountsWorks alongside Account Executives to engage prospective clients and introduce OpenText solutions

Inbound Lead Development

Responsible for following up and qualifying inbound leads generated through campaigns and marketing activityBuilds understanding of client needs and passes qualified opportunities to Account Executives

Opportunity Progression

Supports early-stage opportunities in partnership with Account Executives and Solution ConsultantsMaintains engagement with prospects and helps move opportunities through initial stages

Prospecting Activity

Builds client relationships through consistent outreach activity across phone, email and social channelsIdentifies contacts and maintains accurate data using Salesforce and research toolsAll lead generation activity and progress is tracked and managed within Salesforce and Outreach using approved tools and processes. SDRs provide regular updates on activity and pipeline contributionLeads are qualified using defined criteria and aligned prospecting processes

What It Takes To Excel

Ability to achieve activity and performance targetsStrong communication skills with the ability to engage and build rapport with prospectsAbility to work independently and as part of a teamPositive, proactive approach to prospecting and learningAbility to adapt in a fast-paced environmentGood organisational and time management skillsGoal oriented mindset with attention to detailWillingness to learn and develop within a sales environmentExperience with CRM tools such as Salesforce is beneficial but not essential

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.