Team Leader

Your Opportunity

We’re looking for an organised and people-focused Team Leader, Educational Delivery Support (AO3) to lead a team that provides high-quality administration and coordination across TAFE Queensland SkillsTech.

This is a permanent full-time opportunity based at Acacia Ridge.

Your team helps keep vocational training running smoothly by making sure student records, timetables, results and room bookings are accurate and up to date. You’ll provide clear direction, support staff development and work closely with educational delivery teams and other stakeholders to resolve issues and improve services.

This position reports to the Operational Supervisor, Educational Delivery Support and works closely with the broader EDS team and educational delivery teams. 

What you’ll be doing

• Lead the day-to-day work of the EDS team, including rostering, allocating work and setting clear priorities.
• Support, coach and develop team members so they can provide consistent, helpful and timely service.
• Monitor workload, service standards and team performance, and help address issues as they arise.
• Make sure student records, participation information, results, grade conversions and other training administration records are accurate and complete.
• Use student management systems, scheduling systems and other software to check information, prepare reports and support sound decisions.
• Provide clear, timely advice to internal teams, students, clients and other stakeholders about EDS services and processes.
• Support compliance with relevant vocational education and training requirements, policies and procedures.
• Help maintain work instructions, correspondence, team inboxes and other day-to-day administration activities.
• Identify opportunities to improve processes, documentation and ways of working across the EDS team.

What we’re looking for

• Experience providing day-to-day guidance, support and coordination to colleagues in a busy administration, customer service or operational environment.
• Strong organisation skills, with the ability to prioritise work, manage changing demands and follow tasks through.
• Confidence using computer systems, databases and Microsoft Office programs to enter, check, extract and report on information.
• Good attention to detail and a commitment to maintaining accurate records and following required processes.
• Clear and professional communication skills, with the ability to build positive working relationships with a range of people.
• A practical, solutions-focused approach to problem solving and continuous improvement.
• Willingness to learn and apply vocational education and training requirements, including compliance obligations.
• A team-focused leadership style that supports a respectful, high-performing workplace.

How you will be assessed

The ideal applicant will be someone who can demonstrate the following:

Supporting team capability and day-to-day coordination 
- Ability to provide guidance and support to colleagues, help coordinate day-to-day work, share knowledge and contribute to a capable, high-performing team.

Vocational education and training administration and compliance
- Sound knowledge, or the ability to quickly gain knowledge, of the legislation, policies and procedures relevant to vocational education and training, including AVETMISS and ASQA requirements.

Communication and stakeholder relationships
- Ability to communicate clearly and professionally, develop rapport and maintain positive working relationships with internal and external stakeholders.

Systems and data
- Ability to use computer systems and applications relevant to EDS work, and to extract, check and compile accurate information, reports and correspondence.

Organisation and problem solving
- Ability to prioritise work, respond to changing circumstances, identify issues and take practical steps to achieve positive outcomes.

Benefits of working with us

• Four weeks recreation leave each year
• Flexible work options, including purchased leave, compressed hours and telecommuting arrangements where appropriate
• 12.75% superannuation and salary packaging options
• Professional development and study assistance
• Wellbeing initiatives, social responsibility programs and access to the Employee Assistance Program
• Comprehensive domestic and family violence support options
• Corporate discounts, including Fitness Passport, private health plans and selected technology products
• Annual staff recognition and years of service recognition
• Free car parking

How to apply

To apply for this role, submit your application through the TAFE Queensland Recruitment Portal by selecting the ‘Apply’ button.

Your application should include:

• A current resume outlining your relevant skills and experience
• A cover letter of no more than two pages explaining how your skills, knowledge and experience align with the ‘How you will be assessed’ criteria
• The contact details for two referees, with one being your current supervisor where possible

Closing date: 5:00pm Thursday, 27 August 2026

Job Reference Number: TQ2026-821

For questions about the role, please contact:

Max Herbert

Op Supervisor

0421 035 *** 

***********@tafeqld.edu.au

If you have questions about workplace adjustments, accessibility or our commitment to an inclusive workplace, please contact:

Amanda Laing

People & Culture

Phone: 07 3244 0***

Email: ************@tafeqld.edu.au 

About TAFE Queensland

TAFE Queensland is proud to be the largest and most experienced vocational education and training provider in the state. For more than 140 years, we have delivered practical, industry-relevant training that gives students the skills and experience to build lifelong careers. TAFE Queensland was named Large Training Provider of the Year at the 2023 Australian Training Awards.

Our training is delivered on campus, online, in workplaces and on site. We help people build skills that strengthen local communities, support industries and create employment opportunities.

At SkillsTech, we deliver specialist trade and technical training. We value collaboration, strong leadership and high-performing teams, and we are committed to making great happen through our agreed behaviours:

• Show gratitude
• Collaborate proactively
• We do what we say
• Be solutions-focused