Inside Sales Account Manager

An exciting opportunity exists to join one of Australia’s high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers, patients and students healthy, safe and productive by providing products. Why? So we can deliver on our pledge to donate 1% of total revenue to everyday Australians through the Lyone Foundation. 

About The Role

Reporting to the Team Leader - Schools, the Inside Sales Account Manager is responsible for managing and growing a portfolio of customers within COS's Education segment. This role focuses on building strong customer relationships, identifying opportunities for growth, and delivering tailored solutions that support customer needs. Working as part of a collaborative Inside Sales team, the position plays a key role in driving customer retention, revenue growth, and exceptional service outcomes.

Key Responsibilities

• Manage and grow a portfolio of existing Education customers
• Achieve sales, revenue and gross profit targets across an assigned customer portfolio
• Conduct proactive outbound sales activity to strengthen customer engagement and identify growth opportunities
• Build and maintain strong customer relationships through regular account management activities
• Develop a thorough understanding of customer requirements and provide tailored product and service solutions
• Maintain a strong knowledge of COS products and services to deliver value-driven recommendations
• Contribute to sales retention and growth objectives within the Education segment
• Maintain accurate customer records and activity within CRM systems
• Participate in ongoing training and professional development initiatives
• Ensure compliance with all company policies, procedures, WH&S and environmental requirements

About You

• Previous experience in sales, account management or customer relationship management role
• Strong ability to build rapport and develop long-term customer relationships
• Proven capability to achieve sales targets and drive business growth
• Highly organised with excellent time management and prioritisation skills
• Strong verbal and written communication skills
• Commercially focused with the ability to identify customer needs and provide effective solutions
• Experience using CRM systems and Microsoft Office applications
• Ability to work collaboratively within a team environment
• Experience within the Education sector will be highly regarded

Benefits of working with COS

• Flexible hybrid workplace
• Annual employee incentive schemes
• Generous Reward and Recognition programs
• Commitment to professional development with ongoing training and career development opportunities
• Access to free Mental Health programs
• Convenient location with free onsite parking
• Employee discounts on full product range
• Opportunity to participate in community welfare and charity initiatives
• Novated Lease / Salary Sacrifice for electric vehicles available

More about COS

When you join COS, you’ll be working for a growing, socially responsible organisation who provides equal employment opportunities to a talented and diverse team of passionate people, who live and breathe our 6 core values - Passionate, Results Driven, Innovative, Service Excellence, Self-Reflective, and Family.  Together, we work towards finding new and original ways to deliver on our Company Purpose: Keep Australian Workers Healthy, Safe and Productive.

Through the success of our business, COS has been proud to give back over $20 million to community through the Lyone Foundation.  Each year through the Lyone Foundation, COS supports Australian charities who are focused on human welfare and are underfunded, allocating 1% of annual revenue to the foundation each year.

Founded in 1977, COS is the largest Australian owned and operated national office products business.  With over 750 employees located across every State of Australia, COS are leaders in our industry, and we’re ready to welcome you onboard!

How to Apply

Please follow the instructions on the application page regarding your Work History, Education and Qualifications. You can include a Cover letter and Resume to give us an overview of your previous relevant experience. 

COS can offer you not just a job but a career.

If you are interested, we'd love to hear from you!