Audio Visual & Smart Building PoE Coordinator

Shaping the future of real estate for a better world!

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

What this opportunity involves:

We are seeking an experienced Audio Visual & Smart Building PoE Coordinator to join our team. This position is responsible for providing comprehensive technical support for AV conference spaces, Power over Ethernet (PoE) powered smart building systems including lighting, as well as environmental sensors and IoT devices. The candidate will provide support to ensure proper availability and functionality of all AV and PoE systems, equipment, and spaces, while delivering rapid-response troubleshooting expertise. This is a client-facing role requiring close collaboration with clients, their customers, and cross-functional technical teams.

Key Responsibilities include:

Audio Visual Systems Support

Provide white-glove technical support for internal, customer, and C-level executive meetingsDemonstrate strong working knowledge of video conferencing services including Microsoft Teams, Zoom, WebEx, and Cisco Webex platformsBring technical expertise and guidance for the deployment and operation of Crestron Flex, Polycom VTC codecs, and Cisco collaboration endpointsProactively monitor and manage conference room booking systemsReview standard setup specifications for meetings and conferencesContact clients to ensure proper setup of configurable rooms per specifications (table layout, airwall operations, technology configuration including microphones and projection)Ensure cleanliness, temperature, and functionality of conference roomsMaintain conference room standards for signage, equipment, and seatingRespond to client requests promptly and professionally

Smart Building PoE Systems Support

PoE Lighting Systems

Support and maintain PoE lighting infrastructure including Molex, MHT, and Igor systemsTroubleshoot PoE gateways, drivers, sensors, switches/panels, and fixturesPerform routine and proactive testing to ensure functionality of equipment before useMonitor and manage lighting control systems and respond to sensor-related issuesExecute firmware upgrades on PoE lighting components following established proceduresUtilize diagnostic tools for troubleshooting and system validation

General Technical Support

Perform electronics troubleshooting to determine and localize system problemsMaintain audio/video devices and associated wiringCreate and manage support tickets in Enterprise Service Platform (ESP/ServiceNow)Conduct daily monitoring procedures to ensure smooth operation of smart building systemsExecute RMA (Return Merchandise Authorization) processes for defective equipment with vendorsMaintain accurate as-built documentation and asset recordsEnsure consumables and attic stock are properly managed and availableCommunicate maintenance or repair needs to appropriate technical teams

Documentation & Compliance

Review and interpret as-built documentation including RCP drawings, patching schedules, and gateway schedulesMaintain equipment inventory and update asset management systemsFollow established Standard Operating Procedures (SOPs)Document troubleshooting steps and resolutions in ticketing system

Sound like you? This is what we’re looking for:

2 years' experience in a client/customer service-oriented environment, preferably in a corporate conference center or smart building environment2+ years of hands-on experience with Microsoft Office in an office environmentFamiliarity with integrated AV systemsFamiliarity with Power over Ethernet (PoE) technologies and IoT devicesStrong working knowledge of video conferencing platforms (WebEx)Familiarity with PoE standardsBasic understanding of building automation and control systemsElectronics troubleshooting skills with ability to determine and localize problemsAbility to read and interpret technical drawings, wiring diagrams, and system schematicsCTS (Certified Technology Specialist) certificationDSP Programming certification (BIAMP, QSC)

What you can expect from us:

As an organization, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Apply today, quoting job reference number REQ524163