Senior Case Manager

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

In this role you will make a meaningful difference in your community, guiding injured workers with care in their recovery and return to work.

Following comprehensive training, you will manage a portfolio of workers’ compensation claims, delivering exceptional customer service to injured workers during a challenging time for them after a workplace accident or injury.

Join our passionate and growing team, and step into a role offering stability, flexibility and future pathways into other exciting opportunities.

How You'll Make An Impact

Manage and process claims for injured workers who are claiming reimbursement and cost coverage of various types of medical expensesReview, monitor and approve requests from your injured workers for medical/surgical treatmentEnsure appropriate documentation is received to process weekly wage payments for employers and injured workersComplete administrative based tasks including, assessing and processing invoices, entering contact notes, drafting letters relating to decisions being made on claims etcTake and make a high volume of client and customer calls relating to claims updates, outcomes etcWork closely with external stakeholders including medical professionals, treating health providers, occupational rehabilitation services and employers, and internal teams such as your Injury Management and Technical teams to facilitate and influence a sustainable return to workParticipate in case conferences and implement strategies for effective cost management on claimsUtilise claims management systems and databases to record and review claims information, ensuring privacy and accuracy of information

About You

Qualifications:

Previous experience working in fast-paced, high-pressure customer service focussed roles such as within insurance, medical administration, occupational rehabilitation, allied health, mental health, support work, nursing, social work or health & safetyTertiary study within the disciplines of Psychology, social work or similar (beneficial, not essential)Resilience and strong telephone/communication skills with experience handling challenging or sensitive conversations/situationsExcellent written and administrative skills with high attention to detail and the ability to quickly learn new processesStrong PC skills with the ability to pick up and use multiple systems/databasesExcellent time management and organisational skills, and the ability to manage competing prioritiesA self-starter with a team-player attitude

What we can offer you:

Dedicated learning and capability experts and a tailored training program to set you up for successAttractive remuneration packaging & hybrid work arrangements including Work from Home post training Monthly RDO (Rostered Day Off) after the completion of your probationary periodPaid Parental Leave to support your family lifeReproductive leaveA friendly, collaborative and supportive working environmentOpportunities for ongoing education and development, as well as career progressionCorporate health insurances discounts, wellness programs and additional leave optionsDiscounts and cash-back offers from hundreds of retailersBirthday leave - take a day off during your birthday month as a gift from GB!

Ready to Make a Difference?

If this opportunity interests you, we'd love to hear from you! Click on Apply today.

To be considered for this opportunity, you must have the right to live and work in Australia at the time of application. Please note that agency applications will not be considered for this position