Customer Service & Administration Officer

Full-Time | Office-Based | Molendinar, Gold Coast

Are you an organised administrator who loves working in a fast-paced environment where no two days are the same?

Maybe you've worked in the electrical, construction or trade industry as a scheduler, service coordinator or administration assistant and you're ready to join a company where your skills will truly make an impact.

Gold Coast Electrical Company is a trusted local electrical business delivering exceptional service across residential and commercial projects. As our team continues to grow, we're looking for a motivated Customer Service & Administration Officer to help keep our operations running efficiently while delivering outstanding customer service.

As the first point of contact for our customers, you'll play a vital role in creating a positive experience while supporting our electricians and management team behind the scenes.

Customer Service

• Answer incoming phone calls and emails with confidence and professionalism.

• Assist customers with enquiries, bookings and updates.

Scheduling & Coordination

• Coordinate daily schedules for our electricians.

• Allocate jobs efficiently and manage appointment changes.

• Ensure technicians have all the information they need before arriving on site.

Administration

• Process invoices and customer records.

• Maintain accurate job information and documentation.

• Support the day-to-day running of the office.

Team Support

• Work closely with management and field technicians.

• Help prioritise urgent jobs and solve scheduling challenges.

• Contribute to a positive and supportive workplace culture.

• Join a growing and respected local electrical business.

• Secure full-time position with long-term career opportunities.

• Supportive management team that genuinely values its staff.

• Ongoing training and opportunities for career progression.

• Modern office with industry-leading systems and processes.

• Friendly team culture where your hard work is recognised.

• Experience in administration, scheduling or customer service.

• Previous experience within the electrical, plumbing or trade industry is highly regarded.

• Excellent communication and organisational skills.

• Ability to multitask and remain calm in a busy environment.

• Experience using ServiceM8 or similar job management software is advantageous.

• Strong computer skills and attention to detail.

• Knowledge of the Gold Coast area is preferred to assist with efficient scheduling.

If you're looking for a rewarding career with a company that values teamwork, professionalism and exceptional customer service, we'd love to hear from you.

Join Gold Coast Electrical Company and become part of a team that's committed to powering homes, businesses and communities across the Gold Coast.