Customer Care Representative

Lineage is the world's largest temperature-controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities, spanning 25 countries across North & South America, Europe and Asia-Pacific.

Working a Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage team, you are a critical link in the food supply chain.

The Asia-Pacific region currently includes Australia, New Zealand, Vietnam, Sri Lanka and Singapore employing nearly 3000 team members.

Customer Care Representative - Dry Creek

We are now looking to appoint a Customer Care Representative at our Dry Creek facility in South Australia - a pivotal role that sits at the heart of our operations, customers and commercial success.

The Opportunity

As the first point of contact for our customers, you will help deliver a seamless, professional and solutions focused experience.

This is more than just answering calls - you will create trusted relationships, solve problems proactively and work closely with operations, transport and logistics teams to ensure we deliver on our commitments.

You'll thrive in this role if you enjoy being the connector between customers and operations, take pride in accuracy and genuinely care about delivering great service.

What You'll Be Doing

Acting as the primary contact for customer enquiries and issue resolutionCoordinating closely with site operations, transport and logistics teamsManaging customer bookings, orders and inventory enquiriesEnsuring accurate data entry across WMS/TMS and internal systemsPreparing customer reports (KPIs, billing, stock reporting)Identifying recurring issues and helping drive process improvementsSupporting invoicing and account verification processes

Your success will be measured by customer satisfaction, responsiveness, accuracy and your ability to develop productive working relationships across the site.

What You'll Bring

Experience in a Customer Service, Customer Care or similar role (logistics, warehousing or supply chain experience highly regarded)Confidence managing multiple stakeholders in a fast-paced environmentImpressive problem-solving and organisational skillsHigh attention to detail and data accuracyProficient IT capability (Microsoft Office; exposure to WMS/TMS advantageous)

Why Lineage?

Lineage is more than just a cold storage logistics business. We’re focused on being a vibrant, innovative and progressive employer where all our teams work safely, harmoniously and efficiently toward a common purpose - transforming the food supply chain to eliminate waste and help feed the world.

Lineage is dedicated to building a diverse, inclusive and authentic work environment and encourages applicants from all backgrounds to apply.