Regional Support - Retirement Living Villages

Discover a career where care goes both ways!

Based at Macquarie Park – close to Metro StationFull time permanent role with 7 days extra leaveNot for profit employer – up to $18,550 tax free!

At Catholic Healthcare, we’ve been caring for older Australians for 30 years and now have more than 6000 employees. Our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities.

As our Retirement Living portfolio continues to grow, we are seeking an experienced Regional Support Specialist with a strong background in retirement village management to provide operational guidance, coaching and support to Village Managers across our villages, helping them deliver safe, high-quality operations and exceptional resident outcomes.

Using your firsthand experience managing a retirement village, you will partner with Village Managers to share best practice, provide practical operational advice, and support them to achieve positive outcomes for their villages. You will help optimise village performance, support occupancy growth, strengthen compliance, and ensure villages operate safely, effectively and in line with Catholic Healthcare standards. This is an influential support role, working collaboratively with Village Managers to build capability, and promote consistent, high-quality operations in our communities where older people can thrive.

While the hybrid role is based at Macquarie Park, frequent travel to Retirement Living Villages in Sydney Metro and the Illawarra is required.

Day To Day This Role Will See You

Provide day-to-day operational guidance and coaching to Village Managers across the regionSupport villages to achieve occupancy, sales and financial targetsSupport the development of extra services, including food and beverage operations, that enhance the resident experience and respond to the evolving needs and expectations of our residents.Promote compliance with the Retirement Villages Act, Residential Tenancies Act and internal safety systemsSupport the onboarding of new Village Managers and provide operational support by backfilling Village Manager roles during periods of leave.Work with Marketing, Finance, Property, HR and Home & Community teams to support village performanceAssist with asset management planning, preventative maintenance, budgets and capital works projectsRepresent Retirement Living as a subject matter expert at meetings, resident forums and conferences when required

To Be Successful In This Role You’ll Need

Previous management experience in retirement living, hospitality or a similar operational environmentStrong working knowledge of the NSW Retirement Villages ActBudget, financial management and asset management experienceHigh level written and verbal communication, negotiation and stakeholder management skillsStrong Microsoft Office skills and confidence working with systemsAbility to work autonomously while building positive relationships across teamsA results-focused, customer-focused and values-led approachKnowledge of Home Care Packages would be highly regardedDriver’s license

What We Can Offer You

Not-for-profit tax benefits so you pay less taxAn additional 7 days leave per yearFitness Passport discounted gym benefitsLong service leave after 5 yearsA values-based organisation welcoming applicants from all faiths and backgrounds

If you’re passionate about operational excellence, resident wellbeing and supporting village communities to thrive, we’d love to hear from you.

Apply now!

Catholic Healthcare acknowledges the Traditional Owners and Custodians of the lands on which we live, work and dream. We pay our respects to their Indigenous Elders past and present, for they hold the traditions, culture, and hopes of their people as we journey towards reconciliation. We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

Hello Recruitment Agencies, thanks for thinking of us. Right now, we’re looking to fill this opportunity directly so if we do need your assistance we’ll be in touch.