Senior IT Technician

Mercury IT, (mercuryit.com.au), currently has an opening for an experienced Senior IT Technician for a full-time role. This role is embedded onsite with our customer in Beerwah QLD on a roster basis that includes weekends.

About the Role:

Senior IT Technician’s are responsible for resolving Level 1, 2 and 3 support requests.

This role includes Saturday as a standard working day as the roster is Tuesday to Saturday including public holidays. Time in Lieu is accrued where applicable.

Requirements:

• Minimum of 4 years’ experience
• Present well
• Excellent work ethic
• Effective oral and written communication skills
• Ability to work autonomously and to make independent decisions
• Highly developed problem-solving skills
• Ability to build and support professional relationships
• A desire to continually develop your skills through company sponsored learning
• A police background check will be required for this role

Desirable skills and proficiencies:

• Relevant current industry certifications
• Previous MSP experience including support tools such as Autotask PSA and RMM (or similar)
• In exchange we offer a market competitive salary, and a supportive and collaborative work environment within a growing organisation.

About Mercury IT:

We are committed to our employee's work-life balance, as part of the Mercury IT team you will enjoy;

• Market competitive salary
• Collaborative team based working environment within a growing organisation
• Continuous learning and training opportunities and incentives to up-skill
• Flexible and family friendly working conditions
• An employee assistance program to help with mental health, physical health and financial guidance.
• To apply for this role, use the ‘Apply for this job’ link below.

*No recruitment agencies please