Quality Lead

Looking for a meaningful career that offers purpose, influence and professional growth? With more than 60 years of service across aged care, community care, retirement communities and affordable housing, Sundale is committed to empowering Queenslanders to live their best lives — and that includes our team members.

We're seeking an experienced and passionate Quality Lead to drive quality, risk, governance and continuous improvement initiatives across our organisation. This is an opportunity to make a meaningful impact by strengthening systems, supporting compliance, and helping deliver exceptional outcomes for residents, clients and team members.

Why Sundale?

At Sundale, we live by our values:

• Care – Creating quality and meaningful experiences for everyone in the Sundale community
• Connection – Listening and responding to the needs of others
• Creativity – Finding better, innovative ways to do things and be part of our community

We offer a supportive, people‑first workplace where your contribution truly matters.

About the Role

We are looking for a dedicated Quality Lead to join our Enterprise Risk team. Reporting to the Head of Enterprise Risk, you will play a critical role in supporting and enhancing Sundale's Quality, Risk and Compliance Frameworks across aged care, community services and retirement living operations.

You will work collaboratively with stakeholders across the business to ensure effective quality management practices, audit processes, document control, customer feedback systems, risk management activities and continuous improvement initiatives are embedded and sustained.

What You’ll Do

• Lead the administration, review and continuous improvement of Sundale's Quality, Risk and Compliance System (ionMy).
• Drive the implementation and maintenance of Document Management Systems, including stakeholder coaching and support.
• Coordinate and conduct internal audits as part of the Enterprise Audit Program.
• Oversee customer feedback and continuous improvement systems and processes.
• Support risk management initiatives, assurance activities and compliance requirements across the organisation.
• Conduct reviews and investigations relating to quality, governance, risk and compliance matters.
• Prepare reports, presentations, meeting agendas, minutes and governance documentation.
• Develop strong working relationships and provide guidance to stakeholders across the business.·

Required qualifications or certificates

• Qualifications in Quality Management and/or Quality Auditing or currently working towards completion.
• National Police Check
• Pre‑employment medical assessment
• Experience in, or strong exposure to, quality management.
• Experience in developing operational processes and procedures.
• Experience in, or strong exposure to, internal auditing.
• Experience within Aged Care, Support at Home and/or Retirement Living sectors highly regarded.

Sundale values its team members and provides a comprehensive range of benefits:

• Above‑award wage rates
• Additional 5% superannuation: above the Superannuation Guarantee
• Salary Packaging: Up to $15,900 tax-free + $2,650 for meals & entertainment
• Generous Leave Entitlements: 5 weeks annual leave for full‑time employees (pro‑rated for part‑time)
• Paid Parental Leave: 6 weeks for eligible full‑time and pro‑rated part‑time team members
• Exclusive Perks: Discounts, financial tips & wellbeing resources via our Flare platform, including savings at 500+ major Australian brands across 9,000+ locations to help reduce everyday costs
• Access to Car Salary Packaging: Offering significant tax and running‑cost savings
• Private Health Discounts
• EAP Support: We're here for you! Access to confidential support services
• Referral Bonus: Score up to $300 for every successful referral!
• Uniforms provided
• Excellent work-life balance: Flexible location
• Career progression and development opportunities

Make a Real Difference Every Day

As Quality Lead, you'll help shape the systems, processes and governance practices that support high-quality care and services across Sundale. Your expertise will contribute directly to organisational excellence, compliance and continuous improvement, helping us create better experiences for the people we serve.

Apply Now

Apply today through SEEK or visit our careers page HERE for more information about careers with Sundale.

We review applications as they are received — apply early to avoid missing out.

We Embrace Diversity

Sundale welcomes applicants from Aboriginal and Torres Strait Islander peoples, people with disabilities, culturally and linguistically diverse backgrounds, LGBTQIA+ individuals, and people of all ages.

We acknowledge the Traditional Custodians of the land and pay our respects to Elders past, present and emerging