Account Manager

The Agency…
We are a collective of culture obsessed, independent thinkers, do’ers and makers that craft ideas that shape culture and help clients win! We are one of Australia's top 5 small, independent creative agencies and we approach every challenge with a pioneering spirit, one that isn’t just focused on crafting what’s relevant today, but one that helps brands create what’s on point tomorrow.
It is our unique view of the world that helps position brands for growth and success. A view where creativity, art, music, entertainment and experience clash to captivate tastemakers and create brands people give a shit about!
The Opportunity…
Is for an agency do’er with exceptional communication skills to join the account management team and take on a key role within The Reactor. Our Account Managers are responsible for building and maintaining strong relationships with our client partners, ensuring client satisfaction and managing the daily workflow of creative campaigns and content projects. You will work closely with the Account Director, Client Services Director & Partners to drive business growth and new opportunities for the agency.
The Right Fit…
A natural multi-tasker, you’re an up and coming advertising agency expert and have had some strong experience managing integrated lifestyle, retail and FMCG creative campaigns and content projects.
You’re comfortable with agency workflows and managing client expectations from brief through to execution, regardless of the channel. This role requires someone with a strong understanding of the agency process, who can work both independently and seamlessly as part of an extended team.
The right fit for this role has an entrepreneurial mindset, they are a social and digital media native, who understands the consumer journey and the role paid, owned and earned media plays in driving conversion, conversation & commercial success.
The right person has a high level of emotional intelligence. They are empathetic and able to build a strong rapport with client and agency teams whilst driving growth for the business.
The Day-to-Day:As a key point of contact, you’ll be responsible for managing our business relationships with client partners, including managing project plans and WIPs
You will work closely with the Account Director, Production Director & Creative Director on resourcing, establishing budgets, scope of works and project plans, to ensure creative projects are delivered on time and on budget
You will author and refine project briefs and timelines based on a shared discovery process with client stakeholders and agency team members
You will be responsible for briefing creative, studio and production teams on the development of integrated marketing campaigns & content across multiple channels
You will manage and reconcile project budgets, as well as work with the management team to create visibility of the financial pipeline, ensuring profitable outcomes for the agency, a strong utilisation rate and delivering value to clients
You will contribute and support new business efforts and help on pitches from time to time, stabilising new client wins, onboarding clients and helping them settle and scale across the agency’s service offering
You will work closely with our creative team to drive client presentations
You will work closely with our social media lead and partners to manage any organic and paid channels, including reporting
You will be the ‘go-to’ person for clients when issues arise and help resolve and trouble shoot these challenges to find positive outcomes. You will escalate complex challenges and collaborate with the Account Director and Business Directors where appropriate.
You will have a thirst to learn and grow in your role, be fun and generally awesome to work with!
The Fundamentals…
Means having a bachelor's degree in advertising, marketing, communications or a related field. However, academic experience will only get you so far. So the school of life is just as valuable, if you can demonstrate practical knowledge and established experience in the industry!
At a minimum, we believe 3-4+ years of experience in an Account Executive or Account Manager role, within a fast paced advertising, digital or social agency environment is required
We are open to applications from experienced Account Executives who meet the minimum experience requirements or Account Managers looking to diversify their skillsets and take the next step in their career
A strong understanding of the agency landscape, its systems and processes is required
A ‘can-do’ attitude, eagle eye and strong attention to detail is also essential
A proven ability to develop and maintain strong client partnerships and deliver effective marketing campaigns, across multiple channels
Excellent communication and presentation skills, with the ability to eliminate complexity and articulate ideas and strategies to clients and internal teams
Strong strategic thinking and problem solving skills
Ability to manage multiple projects and priorities in a fast paced agency environment
Strong financial acumen and experience managing project budgets and driving revenue and profitable outcomes for an agency.
A sense of humour, a sense of team and a sense of FUN!
You’ll be measured by….
The content of your character mostly, but also...Your impact on agency culture, the team and the brands you work with Your ability to grow client relationships and revenue Your ability to deliver profitable outcomes for the agencyYour ability to work effectively as part of a team environmentYour ability to be awesome!
Our promise to you…
A fun and meaningful agency experience with an awesome team that will take your career to the next level. A vibrant and dynamic office environment in Cremorne where you’ll have the opportunity to collaborate with legends and create work that shapes culture!
We can promise an exciting agency vibe that will genuinely value your contribution and point of view! Agency Director’s that will always support you and always put you and your well being first!