Student Progression Officer – Maternity Leave Cover

Alphacrucis University College (AC) is a Christian higher education provider with a strong commitment to developing people who make a positive impact in their communities and professions.

With a focus on higher education, vocational education and practical learning, AC provides a supportive and purpose-driven environment where staff contribute to the student experience and the broader mission of the College.

We are seeking two Student Progression Officers to join our Student Experience team on 12-month full-time maternity leave contracts.

These are excellent opportunities for experienced administrators or customer service professionals who are highly organised, detail-oriented and passionate about supporting students throughout their education journey.

One position is available to commence as soon as possible, while the second position will commence in December 2026.

Reporting to the Director of Student Experience and Registrar, and working under the supervision of the Head of Student Progressions, you will play an important role in maintaining accurate student records and supporting students from enrolment through to graduation.

In this role, you will:

• Process student enrolments, withdrawals and other student-related requests.
• Respond to enquiries from students, faculty, staff and other stakeholders.
• Maintain accurate and up-to-date student records.
• Use and configure the student management system, Quercus, including setting up courses, fees, student records and grades.
• Manage the end-to-end student completion and graduation process.
• Support the accurate processing of grades, grade moderation and student intervention processes.
• Work collaboratively with Student Onboarding, Student Support, Compliance and other teams to support the student journey.
• Identify opportunities to improve processes and enhance the overall student experience.
• Provide high-quality customer service across email, phone and face-to-face channels.
• Undertake other duties as required and contribute positively to the life and community of the College.