HR Shared Services Coordinator - 12 month contract

At Ampol, we believe in the Power of Us - the extraordinary power of people to connect, act, and make a difference.   

As a leading energy company operating across Australia, New Zealand, Singapore and from the United States, our work spans fuel supply, energy solutions, convenience retail, infrastructure, trading and shipping. Every role at Ampol plays a part in something bigger - powering progress for our customers, communities, and people.   

Your career here is yours to shape. We back our people with real opportunities, the tools to grow, and a culture that rewards ownership and initiative. Whether you’re deepening your expertise or taking on something new, we’ll support you to power a career that works for you.   

We’re building a workplace where everyone feels welcome, respected, and valued - because when people are free to be themselves, powerful things happen. 

About Ampol Corporate Functions

Our Group teams enable the broader business to perform - providing strategic, financial, legal, people and governance expertise. With roles across Australia, Singapore and the US, we’re critical partners to the business and help shape Ampol’s future. 

We work across borders, collaborate widely, and lead with purpose - always looking for ways to improve how we operate, support our people, and deliver results. 

About the Role

The HR Shared Services Coordinator works within a centralised People Hub (P&C Shared Services) team, providing advice and information to managers, employees and candidates across all departments within the organisation. The People Hub team is the initial point of contact for P&C queries. As a HR Shared Services Coordinator, you will provide a range of services and advice that span across P&C & payroll queries/processes, recruitment and training coordination, reward, recognition and benefits program support and database management.

Key Responsibilities

• Experience working within administration along with excellent customer service skills.
• Team player who proactively supports colleagues and contribute to a positive and fun team environment.
• Excellent verbal and written communication skills, whilst being able to communicate effectively and efficiently.
• Excellent attention to detail and accuracy in written and numerical skills.
• Intermediate to Advanced Microsoft Office skills and proficient in navigating web-based systems.
• Strong problem solving and time management skills.
• Ability to undertake continuous improvement initiatives.
• Experience within P&C, Recruitment or Payroll at an Administrator or Coordinator level.
• Experience working within a high-volume P&C or Payroll transactional environment.
• Experience using SAP, Salesforce CRM and/or Successfactors will be advantageous.
• Ideally, have relevant tertiary qualification in Human Resources, Business or relative field.
• Verbal Communication: Works at an intermediate level to express ideas, request actions, formulate plans, &
• policies by means of clear and effective verbal communications. Typically works with guidance.
• Data Control: Works at an intermediate level to acquire, organize, protect and process data in order to fulfill
• business objectives. Typically works with guidance.
• Information Management: Works at an intermediate level to manage the collection, structure, and maintenance
• of information collected, including traceability, levels of abstraction, reuse requirements, and how to store and
• access data/information. Typically works with guidance.

Qualifications & Experience

• Be the initial point of contact for queries through inbox and/or phone, including triage and allocation of queries
• across People Hub team
• Provide advice, clarification and support to managers and employees regarding non-complex P&C & payroll
• processes and enquiries in a way that builds manager and employee confidence, capability and self-sufficiency
• Help deliver core P&C processes e.g., payroll coordination, training coordination, recruitment coordination, reward,
• recognition and benefits coordination, position database management and P&C tech support
• Assist in progressing and completing employee changes via Take Actions in our P&C Systems
• Proactively manage compliance related tasks, keeping internal case tracker and candidate systems up to date
• Recommend and makes improvements to People Hub processes, procedures and systems
• Work collaboratively within a team environment, communicating effectively to ensure seamless service delivery
• across the group.
• Document Preparation: Prepare moderately complex documents using a variety of applications for technology
• devices, such as standard office software. Also responsible for gathering and summarizing data for reports.
• HR Data Management: Carry out a wide range of HR data processing tasks as directed; advise other colleagues
• and provide guidance on processes when needed.
• Payroll Administration: Validate, input, and maintain payroll data to ensure the accurate and efficient delivery of
• payroll services; prepare payroll for bank submission and entry into financial systems; prepare manual payments
• when required; prepare payroll reports and reconciliations.