Marketing Account Manager

As a Client Success Manager, you are the primary point of contact for your clients and the champion of their experience with alphawhale.
You are responsible for keeping clients aligned, informed, and confident in the value we deliver.In a world full of AI slop, you'll keep our relationships authentic and human.
We use AI where it matters — but never at the expense of genuine communication.
You are not just managing relationships — you are ensuring performance translates into business outcomes: qualified leads, accepted cases, patient revenue.
You will report directly to the CEO, and collaborate closely with the Performance and the CRM team to coordinate effort and timelines.
Key ResponsibilitiesClient Relationship ManagementOwn communication across a portfolio of healthcare practice clientsLead structured weekly/biweekly/monthly calls with clear agendas, insights, and next stepsBuild trust with practitioners, front-desk/intake teams, and practice leadershipProactively identify and address risks before they become problemsPerformance Alignment & ExecutionTranslate campaign performance into clear, client-facing insightsEnsure alignment between marketing performance and intake/lead follow-up outcomesMonitor and surface trends across: CPL (Cost Per Lead), CPQL (Cost Per Qualified Lead), CPA/CAC (Cost Per Accepted Case)Partner with Paid Media and Data Attribution teams to drive improvements to both PPC campaigns and practice marketing/patient acquisition practicesEnsure internal teams are executing in line with client prioritiesClient Experience & RetentionOwn the client experience from onboarding through ongoing managementMaintain proactive, consistent communication (no surprises)Document strategy, goals, and action items in ClickUpIdentify churn risks early and escalate when necessaryReinforce value through reporting, insights, and clear winsAccount Growth & ExpansionIdentify opportunities for: ad spend budget increases, additional services (Local Marketing, Paid Social, SEO, Attribution Projects)Partner with the CEO on upsell conversationsContribute to account growth and long-term client valueInternal CoordinationAct as the bridge between clients and internal teamsCoordinate effort and timelines with the Performance and the CRM teamEnsure alignment across Paid Media, SEO, CRM, and Analytics
Minimum Qualifications3–5+ years of experience in client success, account management, or digital marketingStrong understanding of:PPC / Google Ads fundamentalsConversion rate optimisation (CRO)Marketing funnels and attribution basicsLead generation PPC strategyCRM lead management practicesData/Looker Studio analysis and reportingMarketing's impact on top-line business KPIs
You Might Be a Fit If You Are…A high-agency operator who takes ownership of outcomesAn excellent communicator who can simplify performance dataComfortable managing multiple clients without things slippingWilling to push both clients and internal teams when neededOrganised, detail-oriented, and process-drivenMotivated by accountability and results, not just activityThe strongest signal you'll succeed in this role: you hold accountability and stay focused on the metrics that matter, while building the trust and insight that get clients to the outcome — not just reporting on the numbers, but shaping the path to them.
CompensationBase Salary: $75,000 – $90,000 AUDPerformance Bonus: Up to 10–15% of base tied to retention, satisfaction, and growth KPIs
Note: Available as part-time from 10am-3pm.