Student Experience Officer

• Full-time maximum term contract until 30 July 2027 | Located at our vibrant Brisbane campus
• 26 days’ annual leave, including one for your birthday, and other great benefits
• Be part of an industry-leading, supportive, and positive work culture

Role

The Student Experience Officer plays a pivotal role in delivering an exceptional student experience at Kaplan Business School. This is a full-time maximum-term opportunity for up to 30 July 2027, providing guidance and advice on all non-academic matters, delivering key student events, and offering pastoral care to support student wellbeing and success.

Working closely with campus teams, academic staff and the wider business, the Student Experience Officer is the first point of contact for students and is central to creating a welcoming, supportive and student-centred campus environment.

Responsibilities

• Act as the first point of contact for KBS students (on campus and online), delivering a welcoming, supportive and professional service.
• Provide high-quality customer service and accurate advice on KBS programs, services, and non-academic enquiries.
• Coordinate and deliver major student events, including Orientation and Graduation.
• Support the Student Ambassador Program, empowering students to represent KBS internally and externally.
• Support students with study progression, attendance, welfare and transition to Australian academic and cultural life.
• Manage student lifecycle processes including deferrals, withdrawals and course changes.
• Liaise with academic staff regarding student performance concerns and escalate matters to the Campus Manager as required.
• Maintain accurate records, student notes and portal information relating to pastoral care and student service

Requirements

• Strong customer service mindset with a positive, supportive and professional communication style.
• Excellent verbal and written communication skills, with the ability to engage a diverse student cohort.
• Experience supporting students or clients in a high-volume, service-oriented environment.
• Sound knowledge of (or ability to quickly learn) legislation and frameworks relevant to international students, including ESOS and the National Code.
• Strong organisational skills with the ability to manage multiple priorities with minimal supervision.
• High attention to detail and accurate record-keeping skills.
• Working knowledge of Microsoft Office and confidence learning new systems.
• Ability to work rostered shifts within campus operating hours (8:00am–8:30pm, Monday to Friday).

Kaplan Business School

At Kaplan Business School, we are one of only 23 self-accrediting institutes of higher education in Australia and are recognised globally as an exemplar of international education, quality teaching, student support, employability and academic integrity.

We deliver undergraduate and postgraduate courses in business, IT, analytics, accounting, marketing, management and tourism, and are an integral part of the global Kaplan network that impacts more than 1 million students worldwide each year. Our flagship MBA is among Australia’s largest and most highly regarded.

You’d join a collaborative and flexible team who cultivate a culture of innovation and student centricity across six Australian campuses as well as online.

Applications close 28th August 2026 

Background-Check Notice & Declaration

Kaplan and many of its major clients operate in highly regulated environments. This requires us to be proactive and diligent in relation to personnel background checks and to undertake thorough vetting of candidates for roles of this nature. To enable Kaplan to assess a candidate’s suitability for this role, each candidate will be required to answer pre-screening questions, and, if you receive a conditional offer of employment, you will be required to undertake the relevant background checks (unless Kaplan determines otherwise). These checks may include one or more of the following: verification of identity, working rights, criminal history, qualifications, and working with children clearance. If you are shortlisted, Kaplan will advise you which checks are required for this role and explain how you will undertake the checks. Kaplan is committed to handling your personal information appropriately. Please see the Privacy Policy at Kaplan.edu.au for information about how Kaplan may handle your personal information in connection with this application process. 

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