Medical receptionist

We are looking for an experienced and enthusiastic Medical Receptionist to join our busy medical practice and work alongside our existing reception team. This position is available on a permanent part-time or casual basis, with an immediate start for the right candidate.

You will work closely with our reception staff to manage consulting sessions, patient appointments and a range of medical administration tasks, reporting directly to the Practice Manager.

This is an important patient-facing role within our practice and may provide opportunities for further training and upskilling in the future.

At our practice, our patients are our number one priority – this cannot be overstated. Your exceptional customer service, compassion, professionalism and attention to detail will play an important role in ensuring our patients feel supported throughout their healthcare journey.

• A professional, confident and polished manner with excellent written and verbal communication skills.

• Excellent grammar and a sound understanding of medical terminology.

• An unflappable personality, with the ability to remain calm, organised and professional in a busy environment.

• A positive, friendly, caring and approachable manner, with a genuine desire to leave a positive impression on every patient.

• Previous experience working in a medical reception or healthcare environment.

• Experience using Best Practice or similar medical practice management software.

• Excellent computer and IT skills, with the ability to troubleshoot basic issues when required.

• The ability to work independently, demonstrate initiative and contribute positively as part of a team.

• The ability to work well under pressure, multitask and prioritise competing demands.

• A willingness to take direction from management and follow established systems and procedures to ensure the smooth running of the practice.

• Excellent attention to detail and a strong commitment to accuracy and productivity.

• A genuine willingness to assist patients, particularly those who may require additional support or assistance.

• Flexibility and willingness to assist during busy periods and stay back when required, particularly when doctors are running behind schedule.

• A strong sense of pride in your work and a commitment to maintaining high standards at all times.

• A willingness to assist our doctors and nurses with ad-hoc duties as required.

• A team-oriented attitude and commitment to supporting existing reception staff.

• A willingness to help maintain a clean, neat and welcoming reception and clinic environment.

• Assisting with the smooth and efficient day-to-day running of the practice.

• Welcoming patients in person and providing a friendly, professional and courteous first point of contact.

• Managing incoming and outgoing phone calls, emails and faxes.

• Responding to and managing patient communications in a timely and professional manner.

• Scheduling and managing patient appointments.

• Assisting with consultation sessions, including invoicing and receipting.

• Handling patient referrals and associated administration.

• Collecting, entering, scanning and uploading patient information, correspondence and reports.

• Maintaining accurate and up-to-date patient records.

• Performing general medical administration and reception duties.

• Providing exceptional customer service and patient care at all times.

• Assisting doctors and nurses with administrative and ad-hoc tasks as required.

• Performing administrative duties for Specialists as required.

• Assisting with the smooth flow of patients throughout consultation sessions.

• Covering planned and unplanned leave for other reception staff where required.

• Maintaining a clean, tidy and welcoming reception and clinic environment.

• Completing other duties as reasonably assigned by the Practice Manager and in accordance with the reception roster.

• Permanent part-time or casual employment

• Immediate start

• A supportive and professional team environment.

• Ongoing opportunities to develop your skills and knowledge.

• A varied and rewarding patient-facing role.

• The opportunity to become an integral part of a busy and growing medical practice.

If you are an experienced medical receptionist who has full time working rights in Australia with no restrictions, professional, compassionate, organised, reliable and genuinely passionate about providing exceptional patient care, we would love to hear from you.

Please submit your resume and a brief cover letter outlining your relevant experience and availability.