Service Desk Analyst

As a L2 Service Desk Analyst you will work in a busy environment supporting sites in Sydney and Melbourne as well as trouble shooting in-house software, Desktop hardware peripherals, networking, audio visual, VOIP and Data Centre infrastructure issues covering:

• Windows 7/10
  
• MS Office 2010 – 2016 and custom applications
  
• Outlook Exchange 2010 - 2016
  
• Lync / Skype for Business 2010 - 2016
  
• Thin Client / Virtual Machine environment
  
• Banking / Finance experience preferred
  
• Trade Floor experience preferred
  
• Printers and other peripherals
  
• Smart device support
  
• VOIP and Telephony
  
• Audio Visual support
  
• Active Directory
  
• ServiceNow
  
• Data Centre
  

Key responsibilities

• Provide great customer service
  
• Resolve technical issues and escalate when required
  
• Manage Desktop tickets
  
• Deploy desktops, laptops and peripheral devices
  
• Banking / Finance background preferred
  
• Data Centre knowledge encouraged