Quality Champions Program Coordinator

Working at Achieve is more than just a job. 
  
Our team makes a real difference in people’s lives every day - and we make sure to support our staff too. We create a workplace where everyone feels safe to be themselves. 
  
We welcome people from all backgrounds because we know that different experiences, languages, and cultures help us better support our clients and make Achieve stronger. 
  
We’re committed to making sure everyone can take part - whether that’s through physical access or by making sure people feel included in how things are done and how decisions are made. 
  
Achieve Australia is a for purpose community organisation that provides services to people with disability and is an NDIS- registered provider. 
 
About the role: 
  
The Quality Champions Program Coordinator is responsible for coordinating, implementing, and continuously improving the Quality Champions Program to ensure customer voices inform service quality, safeguarding outcomes and organisational improvement initiatives. 
  
The role applies specialist knowledge of customer experience and quality improvement to support quality interviews, feedback analysis, program governance, reporting and stakeholder engagement. Working with a high degree of autonomy, the role exercises judgement to identify trends, risks and opportunities and develops recommendations that enhance the customer experience from interviews. 

This is a part-time position, ideally suited to someone seeking to work three days per week. 

What you will do: 

• Conduct interviews and observations of participants’ living environment, supports and connections with their community and collaboratively draft reports for management review. 
• Build and maintain strong working relationships with key internal/external stakeholders. 
• Ensure the privacy and confidentiality of Achieve Australia clients involved in the Quality Champions Program. 
• Conduct follow up interviews with Quality Champion Program participants, to assess the implementation of actionable insights and recommendations for improved service quality. 
• Modify communication style to suit various target audiences. 
• Contribute to report writing and summarise findings. 
• Coordinating consultations with Quality Champion pairs, meeting timelines and expectations. 
• Building rapport with clients in a short period of time to ensure information gathered is meaningful and accurate. 

  
To be suitable on this role, you will need: 

• Experience providing coordination support within a project, program, quality, safeguarding or customer experience environment. 
• Demonstrated experience maintaining records, databases, trackers and document management systems. 
• Experience coordinating meetings, schedules and stakeholder communications. 
• High level proficiency in Microsoft 365 applications, including SharePoint, Teams, Outlook, Word and Excel. 
• Strong organisational and time management skills with the ability to manage competing priorities. 
• Ability to handle confidential information with discretion and professionalism. 
• Maintain data quality, consistency and accuracy across all activities. 
• Build collaborative relationships across teams to support customer-centred outcomes. 

 
Great employee benefits 

• Salary packaging options mean you keep more of your take home pay before tax. 
• Car leasing is another salary packaging option. 
• Free personal and financial counselling for you and your family. 
• Range of paid leave and flexible work arrangements. 
• Support for a healthy lifestyle, including fitness memberships and wellness programs. 
• Regular training and support to succeed in your role. 
• A strong record of promoting from within. 

  
Achieve Australia takes safe hiring seriously. 

We want to make sure the people we support are safe and well, and we expect all staff to help make that happen. 
  
As part of applying for a job with us, you might need to go through some checks before you start. These could include things like: 
  

• Reference checks 
• National Police check 
• NDIS Worker Check 
• Working with Children check 
• Verification of your right to work in Australia.  

Please note that a criminal history does not automatically affect employment opportunities.  

How to apply: To register your interest, please click ‘Apply Now’ and provide a resume. If you want to share a bit more about you, feel free to add a cover letter as well. 
Accessibility and more information: 
If you need any reasonable adjustments to help you apply, participate in the process and set you up for success, please reach out—we’re here to support you. 
Reasonable adjustments are also available to support staff in their roles beyond recruitment. 
Should you required any additional information or support or experience any issues accessing information or the application form, and require this in an alternate format, you would like a copy of the role description, have questions about the role, or need help applying, please contact us at *******@achieveaustralia.org.au or call 02 9066 5***. 
  
To learn more about Achieve Australia, visit our website: www.achieveaustralia.org.au