Consultant Gig #1008–SYD–Remediation Manager

Role

Skills and Experience Required:

1. Leadership & Team Management

• Ability to motivate, guide, and support a team of remediation specialists
  
• Skilled at setting daily/weekly targets and ensuring accountability
  
• Provides coaching and development to improve performance and consistency
  
• Creates a collaborative, respectful, and high-performing team environment
  

2. Operational Oversight & Workflow Coordination

• Plans and manages team workload to meet project milestones and remediation volumes
  
• Allocates tasks effectively based on team strengths and project priorities
  
• Monitors productivity, identifies blockers, and resolves bottlenecks quickly
  
• Familiarity with agile or structured workflow tools (e.g., Jira, Trello, Excel trackers)
  

3. Data & Process Quality Assurance

• Reviews and approves complex or high-risk customer remediations
  
• Develops or enforces quality assurance processes and review standards
  
• Identifies trends in errors and proactively addresses them through coaching or escalation
  
• Ensures documentation and audit trails are maintained for accountability and compliance
  

4. Stakeholder Engagement

• Acts as a liaison between the remediation team and project leadership, compliance, IT, or customer service teams
  
• Communicates progress, risks, and escalations to stakeholders clearly and proactively
  
• Balances operational needs with organisational policy, regulatory requirements, and customer experience
  

5. Problem Solving & Decision-Making

• Handles complex or unclear customer record/account issues that specialists escalate
  
• Applies logic, risk assessment, and good judgement to make fair and compliant decisions
  
• Identifies patterns and systemic issues, and proposes process improvements
  

6. Communication Skills

• Confident and professional in both written and verbal communication
  
• Capable of delivering performance feedback constructively
  
• Skilled at drafting clear internal process updates, issue escalations, and status reports
  

7. Time Management & Prioritisation

• Can manage multiple streams of remediation work simultaneously
  
• Balances speed with quality and escalates delays or competing priorities early
  
• Maintains focus under pressure and supports the team in doing the same
  

8. Integrity & Compliance Awareness

• Strong understanding of data privacy, customer confidentiality, and compliance expectations
  
• Ensures that remediation actions are aligned with organisational standards and relevant regulations
  

9. Technical & System Proficiency

• Able to generate reports or analyse data to monitor performance and accuracy
  
• Comfortable working with spreadsheets and dashboards for reporting
  

10. Change Management & Adaptability

• Helps team navigate process changes, new tools, or shifting priorities
  
• Encourages flexibility and fosters a mindset of continuous improvement
  
• Quickly interprets new directives and translates them into team-level actions