Quality Assurance Officer

At HomeStart, we believe affordable home ownership is essential to the health, wellbeing and sustainability of our communities. As South Australia's dedicated provider of innovative home lending solutions, we help more South Australians achieve their home ownership aspirations through innovative finance options and exceptional customer service. Our people are at the heart of what we do, and we are committed to fostering an inclusive, collaborative and values-driven workplace.

We are seeking an experienced and motivated Quality Assurance Officer to join our Risk Assurance team on a full time/ongoing basis.

Reporting to the Risk Assurance Leader, this role plays a critical part in supporting HomeStart's commitment to strong risk management, compliance and customer outcomes. The Quality Assurance Officer partners with operational teams across the business to develop and deliver quality assurance activities, identify emerging risks and opportunities for improvement, and promote a culture of compliance and continuous improvement.

Key responsibilities include:

• Undertaking quality assurance activities across digital, direct and third party channels and across the full customer journey.

• Identifying issues, trends and themes and providing actionable insights to stakeholders.

• Sharing findings and recommendations with operational leaders and business stakeholders.

• Supporting the development and continuous improvement of quality assurance methodologies and plans.

• Partnering with business teams to strengthen risk-based quality assurance practices.

• Providing guidance and support to leaders and employees to improve understanding of compliance obligations and responsibilities.

• Supporting continuous improvement initiatives that enhance customer and business outcomes.

To be successful in this role, you will bring:

• Experience in audit, quality assurance and/or control testing within a Line 1 or Line 2 environment.

• Strong analytical and critical thinking skills with excellent attention to detail.

• Demonstrated ability to manage competing priorities and meet deadlines.

• Well-developed written and verbal communication skills.

• Experience building effective relationships and engaging with internal stakeholders.

Our values underpin everything we do:

• Opportunity – creating belief, hope and possibility for others.

• Determination – remaining focused and committed to achieving outcomes.

• Openness – embracing inclusion, transparency and diverse perspectives.

• Simplicity – making things easier for customers and colleagues alike.

In addition to meaningful work that helps South Australians achieve home ownership, we offer a supportive team environment, flexible hybrid working arrangements and opportunities to contribute to continuous improvement across the organisation.

The successful applicant will be required to undertake a National Criminal History Record Check prior to commencement.

To find out more about this opportunity, refer to HomeStart's career page at https://www.homestart.com.au/careers for a copy of the Position Description. Please note candidate screening and interviews may commence prior to the closing date of the job advert, and you will only be contacted if you progress to interview.  We also reserve the right to close this vacancy early.

Applications close at 5pm Wednesday 26 August 2026 and are only accepted via seek.com.au.  Please provide a cover letter, current resume and include the name and contact details of three current professional referees.

HomeStart is an equal opportunity employer that supports a diverse, inclusive and safe place to work where everyone belongs, and everyone feels at home.  All applicants will receive consideration for employment without regard for gender identity or expression, sexual orientation, disability, culture, national origin or age.