Executive Housekeeper

About the role

Quest King William South is seeking an Executive Housekeeper to join our Adelaide SA 5000 location. This is a full-time position that plays a crucial role in maintaining the highest standards of cleanliness, hygiene and presentation across our accommodation facilities. As Executive Housekeeper, you will lead the housekeeping team and oversee all aspects of housekeeping operations, ensuring our guests experience exceptional standards during their stay. This position is essential to our commitment to delivering outstanding guest satisfaction and maintaining our reputation for excellence in the hospitality sector.

Key responsibilities

• Supervise, train and schedule the housekeeping team to ensure efficient daily operations and consistent service delivery

• Oversee the cleaning and maintenance of all guest rooms, communal areas and facilities to the highest standards

• Conduct regular quality inspections and audits to ensure compliance with company policies and hygiene standards

• Manage housekeeping inventories, including cleaning supplies, linens and equipment, and maintain appropriate stock levels

• Develop and implement housekeeping procedures and protocols to maximise efficiency and maintain service excellence

• Coordinate with other departments including front office, maintenance and management to address guest requests and concerns

• Respond to guest complaints and feedback regarding housekeeping matters in a professional and timely manner

• Monitor team performance and conduct regular staff appraisals and coaching sessions

• Ensure compliance with health and safety regulations, including proper handling and disposal of cleaning materials

• Prepare reports on occupancy rates, staffing levels and housekeeping performance metrics

What we're looking for

• Proven experience as an Executive Housekeeper or similar supervisory housekeeping role in a hotel, serviced apartments or hospitality establishment

• Strong knowledge of housekeeping operations, cleaning techniques and standards of hygiene and sanitation

• Excellent leadership and people management skills with the ability to motivate and develop team members

• Outstanding attention to detail and a commitment to maintaining consistently high standards

• Strong organisational skills with the ability to manage multiple priorities and deadlines

• Excellent communication skills and ability to liaise effectively with staff at all levels and departments

• Problem-solving ability and professional approach to handling guest concerns

• Knowledge of housekeeping management systems and software (preferred)

• Current First Aid qualification or willingness to obtain one (preferred)

• Flexibility to work shifts including weekends and public holidays as required

What we offer

Quest King William South is committed to creating a supportive and rewarding work environment for our team. We offer competitive remuneration, ongoing professional development and training opportunities to help you advance your career in the hospitality industry. Our team benefits include access to staff discounts across Quest properties, health and wellbeing support, and a collaborative workplace culture that values dedication and excellence. We recognise the importance of work-life balance and strive to create flexible working arrangements where possible. We are an equal opportunities employer and welcome applications from individuals of diverse backgrounds and experiences.

About us

Quest King William South is part of the Quest Serviced Apartments family, a leading provider of quality accommodation solutions across Australia. Located in the heart of Adelaide, our property offers comfortable, well-appointed apartments for short and long-term guests, combining the convenience of hotel services with the space and amenities of self-contained living. We are committed to delivering exceptional guest experiences through outstanding service, cleanliness and attention to detail. Our team is dedicated to creating a welcoming environment where guests feel at home, and we pride ourselves on maintaining the highest standards of hospitality and professional service.

Apply now

If you are an experienced housekeeping professional ready to lead a team and make a significant impact on our guests' experience, we would like to hear from you. Please submit your CV, cover letter and references to join Quest King William South today.