Platform Support Engineer - Lumitas

About Lumitas

Lumitas is a communication, marketing, content creation and marketing technology company. We develop strategies, platforms and services that help organisations communicate effectively, connect with their audiences and deliver measurable results.

Our capabilities span brand strategy, content, photography and video production, copywriting, media relations, social media and marketing technology. We combine data-driven insight, human understanding and decades of experience to solve complex communication challenges.

We value creativity, new ideas and continuous improvement. We provide a collaborative and engaging workplace where people are trusted to take ownership and are recognised for delivering results.

Role Overview

We’re looking for an experienced Platform Support Engineer to keep our Azure-hosted platforms and client-facing applications secure, reliable and performing at their best.

This hands-on role is approximately 75% production operations and DevOps and 25% Level 2 and Level 3 application support. Working alongside our DevOps and engineering teams, you will maintain cloud environments, support deployments, resolve production incidents and improve the systems and processes that underpin our platforms.

The role includes scheduled after-hours maintenance, generally once a fortnight, as well as availability during major incidents.

To be successful in this role you will require:

• At least 3 years' relevant experience

• Bachelor's degree in Computer Science or equivalent experience is preferred

• Three or more years of experience operating and supporting Azure cloud environments, including monitoring, patching and capacity awareness

• Sound working knowledge of Microsoft 365 administration, including identity, email and endpoint management

• Practical networking knowledge covering DNS, VPN, firewalls and connectivity troubleshooting

• Experience providing Level 2 and Level 3 application support with disciplined escalation and incident management

• Exposure to DevOps practice, including CI/CD pipelines, release management and deployment support

• An understanding of security best practice, backup and recovery, and compliance requirements

• Excellent written and verbal communication with a strong customer focus

• Keeping runbooks, support manuals and diagrams current is a crucial responsibility of this position

Key Accountabilities

• Provide approximately 75% of effort across production operations and DevOps functions, keeping our Azure environments stable, secure and efficient

• Deliver approximately 25% Level 2 and Level 3 application support, managing escalations, resolving incidents and maintaining continuity of service

• Deploy, monitor and administer cloud applications and services, including the underlying infrastructure, certificates, backups and patching, with scheduled updates completed outside business hours approximately once a fortnight

• Troubleshoot and support deployments, CI/CD pipelines and production environments for applications built in Python, .NET Core and Angular

• Administer Microsoft 365 and support day to day networking needs, including DNS, VPN, firewall and connectivity issues

• Respond promptly to service outages, including outside business hours during major incidents, restore service and complete root cause analysis so issues do not repeat

• Use DevOps/Agile Kanban methodologies as a core philosophy for delivery

• Keep runbooks, monitoring and alerting current, and ensure all work meets platform performance and compliance standards

Key Characteristics

• Proactively seek to continuously improve performance, deliverables, and work efficiencies.

• Display effective verbal and written communication capability.

• Ability to manage multiple stakeholders

• Must be customer-focused, team-oriented, accountable and results-driven.

• Ability and willingness to adapt, quickly learn and use new skills and knowledge brought about by rapidly changing technology.