Venue Supervisor

About the role

Oche Melbourne is seeking an experienced Venue Supervisor to join our dynamic team in Melbourne CBD. This is a full-time position that plays a crucial role in ensuring the smooth and efficient operation of our entertainment venue. As Venue Supervisor, you will be responsible for maintaining high standards of service, leading and developing staff, and creating an exceptional experience for our guests. This position requires a proactive individual who can lead by example and wear many hats.

What you'll be doing

• Overseeing daily venue operations and ensuring all staff adhere to company policies and procedures

• Managing and supervising staff, including training and development

• Maintaining high standards of health, safety, and hygiene throughout the venue

• Monitoring customer service standards and addressing guest concerns promptly and professionally

• Maintaining cleanliness and presentation standards across all areas of the venue

• Responding to emergency situations and managing incidents

• Coordinating with management on venue performance, staffing needs, and operational improvements

What we're looking for

• Proven experience in hospitality, with at least 2 years in a supervisory or management role

• Strong leadership and team management skills, with the ability to motivate and develop staff

• Excellent communication and interpersonal skills

• Confident, approachable, and bubbly with a welcoming personality

• Excellent food, beverage, and cocktail knowledge

• Experience in restaurant section waiting and event operations

• Ability to work flexible hours, including evenings, weekends, and public holidays, as required

• Strong problem-solving skills and the ability to handle challenging situations calmly and professionally

• Strong organisational skills and attention to detail

• A guest-first mindset with a commitment to delivering exceptional guest experiences

What we offer

• Group food and beverage discounts, including friends and family

• A fun, flexible, and unique working environment

• Professional development opportunities

• Growth opportunities within a rapidly expanding global company

• Hands-on leadership development

About us

Oche Melbourne is a premier entertainment venue located in Melbourne's vibrant CBD. We are dedicated to providing exceptional entertainment experiences and hospitality services to our guests. Our venue is known for its dynamic atmosphere, quality service, and commitment to creating memorable experiences.

We pride ourselves on fostering a collaborative team environment where our people are empowered to deliver outstanding customer service. With a focus on innovation and continuous improvement, we are committed to being a leading entertainment destination in Melbourne.

Apply now

If you are an experienced hospitality professional looking for an exciting opportunity with a growing global entertainment company, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you would be an excellent fit for this role.