Concierge Manager

About Assetlink

We pride ourselves on our culture – The Assetlink Way.

We have one of the country’s most diverse and dependable workforces. We have also been awarded the prestigious Top Employers Certification and won the AHRI Cross Cultural Management Award, recognising our commitment to providing a safe, supportive and passionate working environment.

Our Vision is: “To change the lives of those we work with by connecting them with the best opportunities of the Australian community”.

The Role

We have a Full Time Concierge Manager position at our Macquarie Centre SITE. 

As the Concierge Manager, you will introduce people to the exciting world of THE Macquarie Centre. You will be turning curious visitors into loyal customers whilst supervising and leading a team dedicated to providing outstanding retail customer service. You will be part of the Assetlink team with a key focus on developing a high-performing customer service team, whilst efficiently managing all day-to-day Concierge operations, including but not limited to; delivery service training, driving in-centre service standards and many other day-to-day operational requirements.

If you are a highly experienced Duty Manager, Front Office Manager or Customer Relationship Manager with team management experience and would like to be part of a team that makes a difference, we would love to hear from you!

Role Requirements

• Excellent customer service skills
• Exceptional communication skills (verbal and written)
• Impeccable grooming and presentation
• Previous proven experience working within a similar role
• You are a team leader, hands-on operator with the ability to anticipate the needs of guests and your team, exceeding satisfaction levels
• Ability to conduct regular floor walks around the centre to ensure it always presents as per expected standards and reporting requirements
• Responsible for leading, mentoring and developing a team
• You have an ‘eye for detail’ that can deliver exceptional customer experiences
• Conduct team meetings and regular catch-ups with direct reports
• Ability to handle complaints and resolve in a calm manner
• Be comfortable managing sensitive conversations with our guests, staff and retailers
• Build and manage strong relationships with VIPs and retailers.
• Excellent time management and organisational skills
• Ability to follow instructions, systems, procedures and processes
• Good computer literacy in software such as the Microsoft Office Suite
• Reliable and hard-working attitude
• Positive attitude, integrity and ethical behaviour
• Must have valid work rights in Australia 

What we offer you

• Reward and recognition incentives
• Ongoing training and development
• Career development and opportunities
• A safe and supportive working environment
• A family-oriented culture

If you're a highly motivated, enthusiastic individual with a commitment to providing excellent service and would like to be key part of our Integrated Services team at Pacific Fair, we’d love to hear from you, click ‘Apply’.

In order to comply with various Federal/State/Territory Government mandates and Client site requirements, you must be able to provide proof of vaccination if required to do so as part of the Assetlink recruitment process.

Assetlink’s Diversity Commitment

Assetlink is committed to maintaining, growing and supporting our diverse and inclusive culture, by seeking and promoting diversity within each of our work sites. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTQIA+, people with disabilities, women, and other diversity groups. Currently, Assetlink is representative of around 80 nationalities, speaking 59 different languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity and encouraging business growth.’