Support Specialist

At Best Practice Software, our vision is communities connected with care. We’re achieving this through our mission to build a culture people love, where:

• we value customers,
• we work together for success,
• we are accountable for our actions,
• we innovate for the future, and
• we celebrate diversity and inclusion.

If you share our vision and values, please consider this exciting career opportunity to join our growing team in Bundaberg, Queensland.

We are a trusted Medical Software Company proudly founded in Bundaberg, Queensland, more than 20 years ago and now serving medical practices across both Australia and New Zealand. We are dedicated to empowering healthcare professionals with intuitive, innovative, and secure practice management software solutions that support better patient care.

Our Customer Support team are largely based in Bundaberg, and as we continue to grow, we are looking for a customer-focused Support Specialist to join our Team. Known across the industry for our exceptional customer support, this is a people-first customer service role, not a sales job, no upselling, however, a great opportunity for people with customer service experience to develop and enhance new skills, or for those with software support experience to progress further in their career path.

Does this sound like you?

• You take pride in helping people and doing a good job;
• You’ve worked in technical, customer-focused roles;
• You’re great with people and ready for something more stable;
• You want work that challenges you mentally, not physically.

In the role, you will:

• Talk with customers by phone, email, and other channels;
• Ask the right questions and help solve problems;
• Explain things clearly and at the correct pace to provide clarity and understanding;
• Be part of a supportive team that has your back and a company that provides additional perks such as a Birthday holiday and more;
• Be open to learn new skills.

We’re looking for someone with experience in areas such as:

• Customer Service;
• IT and application support.

Still keen to know more? Well, we care less about your resume and more about:

• Your attitude.
• Your communication skills.
• Your ability to stay calm, kind and customer-focused.
• Your willingness to learn.
• If you can talk to people, listen well, and problem-solve — we can teach you the rest.

This role is based in Bundaberg and offers a hybrid of working from home and office, (after a qualifying period) and working alongside a friendly, down-to-earth local supportive team.

We have a full-time and part-time opportunity available. Our full-time role offers 40 hours per week, with shifts of 8 hours per day, Monday to Friday, while our part-time role offers 25 hours per week, with shifts of 5 hours per day, Monday to Friday. Working hours for the part-time role are ideally between 9:00am and 3:00pm, making it an excellent opportunity for those seeking a position that fits around school hours or other daytime commitments.

Our team members enjoy exclusive access to our brilliant B-Perks Program, offering great rewards like birthday leave, an annual health and wellbeing bonus, and sponsored rewards to recognise outstanding contributions. You’ll also access our leadership development program and learning opportunities across our group of businesses and enjoy the freedom and flexibility to work as you work best. We offer purpose and impact, an inclusive culture, a connected workforce, transparent leadership, and growth and belonging.

If you’ve been thinking, “I want something different, but I still want to work with people”, this could be your next step. We’d love to hear from you.

How can we get this ball rolling?

To start a conversation on your fit within our team, we recommend you provide us with:

• a capability statement/cover letter highlighting your experience and how you meet our requirements; and
• an updated copy of your resume.

Your new career starts here.

If you’re ready to soar to new heights, then click the button to ‘Apply’ for this job. Only applicants who are required to be interviewed will be contacted upon submission of this application.