Customer Care Consultant

About the Opportunity
At Sekisui House, we believe our customers are investing in an experience, not just a product. We craft this experience through every single interaction, detail, and moment of care.
We are seeking an exceptional Customer Care Consultant to manage the end-to-end customer support and service workflow for our premium Apartment & Mixed-Use Developments. In this role, you will guide our clients through their entire journey—from the initial exchange of contracts, through construction and settlement, and into the post-settlement phase.
If you are passionate about going above and beyond to transform standard interactions into memorable experiences, we want to hear from you.
Key Responsibilities

• End-to-End Relationship Management: Act as the primary, proactive contact for clients from contract exchange through to post-settlement, ensuring they feel valued at every step.
• Proactive Communication: Deliver high-quality, regular, and accurate written and verbal updates regarding construction progress and milestones.
• Issue Resolution: Professionally address, track, and resolve any client issues in an effective, timely, and proactive manner.
• Cross-Functional Collaboration: Serve as the vital conduit between sales, marketing, drafting, construction, service, finance, and the customer.
• On-Site Inspections & Handover: Coordinate and exceptionally deliver necessary on-site inspections, including the final handover at settlement.
• Data Integrity: Maintain accurate, up-to-date client and job records within our industry IT platforms (Settld and Property Base).

What You Bring

• Industry Experience: Minimum 5 years of customer relations experience specifically within the home building or property development industry.
• Domain Knowledge: A sound understanding of off-the-plan new apartment purchasing, construction processes, settlement/handover protocols, and Contracts for Sale.
• Relationship Building: Exceptional ability to build rapport, anticipate client needs, and create genuine experiences that foster long-term loyalty and referrals.
• Tech Savvy: Previous experience with CRM systems (Settld and Property Base are highly desirable; Click Home is beneficial) alongside high attention to detail for data processing.
• Professional Attributes: Excellent business writing and report presentation skills, immaculate presentation, and a collaborative yet autonomous "can-do" work ethic.
• Compliance: A current driver’s licence and Australian Permanent Residency are required.

What We Offer

• The opportunity to work with a globally recognised developer committed to sustainability and quality.
• A supportive, dynamic team environment where your dedication to service excellence is celebrated.
• A role where you can truly take ownership of the client journey and make a lasting impact.

How to Apply
If you are ready to deliver the highest standards of service and elevate our customer experience, click "Apply for this job" to submit your resume and a cover letter detailing your relevant property experience.