COMCAR National Operations Centre Manager

• Business Enabling Services Group / Ministerial and Parliamentary Services (BES) Division / COMCAR and Programs (BES/MaPS) Branch
• APS 6 ($101,355 - $123,702) | Ongoing | Full-time
• Canberra, ACT

.ABOUT THE BRANCH
The COMCAR and Programs Branch is responsible for delivering high quality, secure and confidential car-with-driver and other ground transport services to high profile clients, such as the Governor-General and Prime Minister (both current and former), parliamentarians, member of the Federal Judiciary and other high office holders. Additionally, the Branch provides secretariat support to the Australian Political Exchange Council. 
COMCAR provides ground transport and associated support services to visiting Guests of Government such as Royalty, Heads of State, Heads of Government, and other foreign dignitaries. COMCAR frequently delivers services during major international events such as the ASEAN Special Summit, Group of Twenty meetings (G20), the Commonwealth Heads of Government Meeting (CHOGM), and other Ministerial forums hosted in Australia. COMCAR has a national presence, with drivers located in each state and territory. 

The COMCAR National Operations Centre (CNOC) is the engine room of COMCAR, responsible for managing client bookings, allocations, and trip dispatches to our state and territory driver workforce within a 24/7 operational environment.

ABOUT THE OPPORTUNITYCOMCAR has a vacancy in its National Operations Centre (CNOC) for a self-motivated, highly adaptive and enthusiastic leader who is committed to delivering quality client services in an operational environment. 
Through a collaborative approach, the APS6 CNOC Manager leads and supports the National Operations team in the planning and delivery of quality car-with-driver services, in partnership with our state and territory-based staff, within a 24/7 operational environment.

The CNOC Manager is required to:

• Report to the Assistant Director and support the delivery of national call centre operations, ensuring the provision of high-quality client services. 
• Provide leadership, guidance and advice to CNOC Team Leaders, while fostering strong relationships with COMCAR State Offices. 
• Lead by example and demonstrate integrity through transparent, accountable and professional staff management practices. 
• Oversee workforce planning and resourcing activities, including rostering, timesheet approvals, leave management, performance development, recruitment, training and staff development. 
• Monitor operational performance and provide regular reporting and strategic advice on service delivery outcomes to the National Management Team. 
• Review, develop and implement operational policies, procedures and guidelines in consultation with key stakeholders across COMCAR. 
• Participate in a rotational on-call roster to provide out-of-hours operational support and leadership.

For detailed information about this role including the job specific capabilities, please refer to the downloadable vacancy pack, which can be accessed by clicking the hyperlink at the bottom of this page.

ELIGIBILITY ADVICE & CANDIDATE NOTES

• Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS) unless the Agency Head has agreed otherwise, in writing.
• Successful applicants will be required to undergo the process to obtain and maintain, or continue to hold the required security clearance level for the role as indicated in the downloadable job pack. All Finance staff are required to have a minimum baseline security clearance prior to commencement.
• We encourage and welcome applications from Aboriginal and Torres Strait Islander peoples, people with Disability, LGBTQI+ people, people from culturally and linguistically diverse backgrounds and mature aged people. 

• For specific questions relating to this job vacancy (including requests for adjustments), please refer to the details on the contact officer located in the downloadable job pack.
• We can provide adjustments, including alternate formats of the application form, to the recruitment process for candidates including individuals with disability. If you require an adjustment to be made during the recruitment process (including alternate formats or have an enquiry about the support provided, please contact the Recruitment team via ***********@finance.gov.au or call (02) 6215 1*** between 8:30am - 5:00pm AEST Monday to Friday.
• For questions relating to the online lodgement of your application, please email the Recruitment team via ***********@finance.gov.au or call (02) 6215 1*** between 8:30am - 5:00pm AEST Monday to Friday.

Frequently Asked Questions Opens in new window

Frequently Asked Questions Opens in new window

People Capability Framework - APS 6 Opens in new window

2026/145 - Vacancy Information Pack Opens in new window

2026/145 - Vacancy Information Pack Opens in new window