Customer Pick up Team Member

• Ongoing career development scope
• Liaise with our trade customers
• Fast paced, where your day fly's by!

Step into a role where no two days are the same and every customer interaction is a chance to create something extraordinary. We’re on the lookout for a dynamic, people-focused person to become part of one of Australia’s most trusted and innovative names in the building industry.

With more than 70 years' of experience in the building and home improvement markets, Stratco has become one of Australia's largest manufacturers, marketers and retailers of quality building and home improvement products in Australia and is actively pursuing a place on the world stage. 

This is a hybrid role where no two days are the same — you’ll be front-of-house with customers one minute, then out the back keeping stock moving and orders on track the next. Your mission? Make sure every customer drives away with exactly what they need, on time, every time.

Broadly, your responsibilities will also encompass:

• Providing customer service, greeting customers and getting their orders sorted quickly and smoothly!  

• Pick, pack and prepare orders so they’re ready to go when customers arrive 

• Keying of orders, and associated administrative tasks 
• Work with teammates and other departments to solve problems and keep things running smoothly  

Becoming part of the Stratco trade and retail family, we are looking for a person with:  

• Exceptional customer service skills 

• Demonstrated experience in a fast-paced sales or retail 

• Highly developed interpersonal and communication skills 

• Good computer skills 
• Forklift ticket or willingness to undertake training (provided by Stratco)

At Stratco, we love people who are curious, hands-on, and excited by design, DIY or construction. 

ABOUT STRATCO

Stratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.

Life at Stratco includes  

Holistic Wellness & Mental Health Support | 24/7 EAP to team members & family | Flexible Working Arrangements | Team Member Discounts | Professional Development & Career Growth | Competitive Remuneration | Positive Workplace Culture & Inclusion     

Our EVP  

At Stratco, manufacturing is our foundation, but our people are our future. We empower our team to grow and succeed, within an inclusive and collaborative environment, where every individual matters, and innovation thrives. We are committed to offering fulfilling and rewarding career paths, ongoing learning and development, and recognition for outstanding service. Join us and build the future you’ve always envisaged, while redefining outdoor living and improving the lifestyles of our customers.  

We’re committed to fostering a workplace where everyone can thrive, understanding that careers evolve alongside life. Whether you’re advancing, reskilling, caregiving, or redefining you next chapter, at Stratco, we build roles that grow with you. 

At Stratco, Safety is paramount, and we take every measure to ensure our team members ‘Return Home Safe’.