Service Manager - Reed Crescent

In this pivotal leadership role, you’ll manage a residential service supporting clients with disabilities, in enhancing the quality of life and, where applicable, their families. Reed Crescent, Wonthaggi is a high-complex service requiring advanced skills in managing complex behavioural support needs. You must demonstrate substantial experience working in similar environments within the NFP sector.

Your Key responsibilities will include (but not limited to):

• Leadership: Lead and motivate a team of Disability Support Workers, fostering engagement and addressing any long-standing issues.
• Performance Management: Ensure the overall performance of the service aligns with annual work plans and meets established targets.
• Person-Directed Support: Promote person-directed support and community participation that exceeds minimum disability standards, all within available resources.
• Operational Excellence: Manage the day-to-day operations of supported accommodation services, surpassing identified Key Performance Indicators (KPIs).
• Support Excellence: Provide high-quality support to customers and their families, offering management support to care staff and hand-on involvement on the floor for minimum 2 hours/day.

About You

• Management Experience: Demonstrated management experience, preferably within a community services environment.
• Leadership Skills: Experienced leader or a support worker ready to step up as a leader
• Sector Knowledge: Understanding of legislation and standards relevant to the disability sector.
• Person-Centered Approach: Knowledge and understanding of how to support staff in implementing contemporary and person-centered approaches to uphold the rights and support needs of individuals with disabilities and behaviors of concern, promoting positive outcomes.
• Communication Skills: Excellent interpersonal and communication skills, both written and verbal.
• Resource Management: Demonstrated ability to manage financial and staff resources within a complex environment.
• Initiative and Organization: Excellent initiative, self-directed work practices, and highly developed organizational skills.
• A relevant qualification and/or significant experience in the human services area

Vacancy contact

To find out more about this role or working with Yooralla, please contact Gaurav Gulati, Group Manager, Home & Living - Outer South & Gippsland Region at

Why Yooralla?

At Yooralla, you’ll work at Victoria’s most established and recognised for purpose disability service provider with more than 100 years of experience offering high quality support services to people with disability. We work in partnership with adults and children, their families and carers to enable them to live the lives they choose. Find out more about what we do.

We believe in diversity, inclusion and equality and are committed to ensuring that our workplaces are a reflection of the Victorian community. We recognise the benefits that diversity and inclusion brings, and in turn encourage talented people from all backgrounds, abilities and identities to apply to our vacancies. We strongly encourage people with disability, LGBTQIA+ and Aboriginal and Torres Strait Islands People to apply.

We are committed to fostering an inclusive and diverse workplace at Yooralla. As part of our dedication to accessibility, we strive to support candidates with disability throughout the recruitment process. If you require the position description in a different format or any accommodation or assistance during the application and interview stages please contact the person listed on the ad or alternatively email ••••@yooralla.com.au or phone 9666 4501.