Client Account Manager

Location: Melbourne, VIC, AU, 3000Company: Origin Energy Services LtdOwn the Melbourne Airport client partnership and embedded network relationship Hybrid working with regular customer engagement at Melbourne Airport. Melbourne based Join a team that's All Kinds of Useful At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey. About the role As the primary point of contact for a key customer, you'll manage the day-to-day operation of an embedded network while building strong relationships across both customer and Origin teams. You'll work collaboratively to optimise performance, support tenant engagement and help deliver long-term value through a customer-focused approach. From retaining existing tenants and supporting new connections to identifying opportunities for improvement, you'll play an important role in ensuring the ongoing success of the account. Why this role matters This is an opportunity to combine relationship management, commercial insight and customer engagement in a role where you'll have a direct impact on customer experience and business performance. You'll act as a trusted partner to a strategic customer, helping maximise value from their energy infrastructure while supporting growth initiatives and delivering positive outcomes for customers and tenants alike. How you'll make an impact Manage a strategic customer relationship and oversee day-to-day account operations. Build strong partnerships with customers, tenants and internal stakeholders. Drive customer retention initiatives and support new tenant onboarding. Promote additional services, including GreenPower solutions. Deliver reporting, insights and recommendations to support account growth and optimisation. Identify opportunities to improve customer experience, operational performance and commercial outcomes. Collaborate across Origin and customer teams to achieve shared goals. Ensure activities align with regulatory and compliance requirements. What you'll bring Experience in account management, customer success, relationship management or a similar customer-facing role. Strong stakeholder engagement and communication skills. Commercial acumen and an ability to balance customer and business outcomes. Strong analytical and problem-solving capabilities. Experience collaborating across multiple teams to deliver results. A proactive mindset with a focus on continuous improvement. The ability to build trusted relationships and influence outcomes. Nice to have: Exposure to the energy industry, energy billing or embedded networks. So, why join us? Flexible and hybrid ways of working. Ongoing learning and development opportunities. 20 weeks paid parental leave for primary carers. Paid volunteer leave and opportunities to support your community through the Origin Foundation. Discounts on Origin electricity, gas and internet products. Access to our Employee Share Plan and wellbeing initiatives. A supportive team that values collaboration, accountability and growth. Origin - Where good change happens At Origin, we’re powered by people who believe in creating change.
We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse. Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.
Here's a little about us: https://www.originenergy.com.au/about/careers/ Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing. Please note unsolicited CVs from agencies will not be accepted. Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.