Team Leader - After Sales

ABOUT VOLGREN:

Volgren was established in 1977 and is Australia’s largest and most successful bus body builder. We operate three manufacturing facilities located in Queensland, Victoria and Western Australia, along with Aftersales facilities across five states — Victoria, Queensland, Western Australia, New South Wales and our newly opened facility in South Australia. 

Volgren is part of the Marcopolo Group – a Brazilian Bus Manufacturer. It has a manufacturing presence in 12 countries, employing more than 14,000 people.

Volgren builds bus bodies for the world’s leading chassis manufacturer’s including Volvo, Scania, Mercedes, MAN and most recently we delivered Western Australia’s 100th ‘E’ bus on the Volvo chassis.

Our uncompromising manufacturing standards, class leading technology and our unmatched after sales service ensure our customers can trust in our product.

Our focus is to provide great working and learning opportunities to passionate people who are ready to walk with us towards growth, progress and transformation. We are a bunch of people who really love what we do, champion ideas and innovation, get around each other and strive for quality.

Our focus is to provide a safe working environment with multiple opportunities for passionate and enthusiastic people who want to improve and hone their skills whilst learning about the manufacture of the transport of future - Electric Vehicles.

Our values include:

• Respect and Appreciation of People
• Commitment to Excellence
• Customer Satisfaction
• Ethics and Integrity
• Sustainability
• Teamwork

BENEFITS:

• The opportunity to build on your current skills and open further doors in the manufacturing industry.
• Continue to be a part of a growth orientated global organisation.
• Local and international career opportunities with Volgren Australia and Marcopolo
• Ability to work within a close team environment
• Opportunity to travel interstate
• Be part of the National Incentive Program
• 24/7 Free access to our Employee Assistance Program (EAP)
• Free onsite parking available
• Fortnightly RDO

ABOUT THE ROLE: 

With the recent local and world market shift towards zero emission vehicles and benefitting from Volgren’s strong focus on the design and development of innovative new bus solutions, we are looking to increase our workforce at this exciting time with talented individuals contributing to the overall success of our company. 

We are looking for an After Sales Team Leader to join our team within our Pennington facility. In this hands-on position, you will have a strong drive and motivation to succeed and be able to work in a safety conscious environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Drive performance, quality and safety of SA Service Centre
• Continuous improvement of safe working environments and enforcing Volgren's code of conduct, safety & PPE policies
• Constant Supervision of the After Sales Team to achieve KPI’s
• Lead and engage your team by example
• Coordinate resources for addressing material shortages, delivery delays and quality concern issues
• Ensure all repairs warranty/retail are adhered to within quoted hours and materials used
• Maintain vehicle delivery times and dates to customers
• Maintain and improve 5S principles throughout workplace

COMPETENCIES:

• Strong communication skills
• Strong customer focus
• Accountabilities for site performance
• Ability to read engineering drawings
• Team building and leadership skills
•  High level of problem-solving ability with focus on root cause elimination

EDUCATION / EXPERIENCE:

• Trade qualifications in Body Builder/Panel Beater are essential
• Previous experience in leading a team of similar skill sets,
• Experience in Bus and Coach After-Sales and repairs desired 

This position also requires the applicant to undertake a pre-employment medical which includes a drug and alcohol analysis, musculoskeletal evaluation, and hearing test.

Applicants must have the right to work and live in Australia.

Our Diversity and Inclusion Commitment:

Volgren is an equal opportunity employer and is committed to attracting and developing an inclusive and diverse workforce that reflects the community we serve. 

As an Inclusive employer we welcome applicants from diverse backgrounds such as Aboriginal and Torres Strait Islander people from Indigenous Business Sectors, people of all genders including those who identify as LGBTQIA, people with a disability and from disability enterprises, people from Sustainable Regions, Disadvantaged Sectors and Social Enterprises and people from culturally and linguistically diverse backgrounds.

We are committed to treating every application objectively, follow a coherent screening and interview process and we hire based on attitude, skill and merit.

**PLEASE NOTE: Due to a high volume of applicants, only short listed candidates will be contacted.*