Administrative Assistant

Are you looking to take your transferrable skills to a new industry?

Established in 1959, Stoddart is synonymous with stainless steel, steel and aluminium metal fabrication and is a world class manufacturer and importer of Food Service Equipment. We operate out of a state-of the-art facility in the southern suburbs of Brisbane, with an additional network of sales offices and warehouses in Sydney, Melbourne and Perth. Throughout its evolution, Stoddart has proudly remained a 100% Australian-owned family business.

As an Administrative Assistant you will be responsible for managing spare parts enquiries effectively and efficiently. This role requires the development of a solid knowledge base covering a diverse range of products, the ability to positively engage with customers in a variety of contexts, and the provision of sound advice.  You will possess enhanced written and verbal communication skills.

More specifically your duties will include the following:

• Receive and action general enquiries, and requests for spare parts by phone or email

• Raise sales orders for customers to purchase spare parts

• Process customer credit card payments

• Assist customers to identify spare parts effectively

• Read and interpret technical documents

• Provide customer support for spare parts questions

• Comprehend stock management principles

• Deal with customer complaints

In determining suitability for the role, the following criteria are considered essential:

• The ability to develop knowledge of Stoddart products

• Intermediate level of technical skills in computer software incl. Stoddart ERP (M1) and Microsoft Office – Word, Excel, Outlook, Teams

• Skilled at negotiating difficult conversations

• Ability to demonstrate enhanced written and verbal communication skills

• Ability to read and comprehend documents of a technical nature

• Ability to competently manage priorities in a busy work environment

• Ability to manage customer expectations effectively

• The following criteria are considered desirable:

• Formal training/certification in parts interpreting or customer service

If you require further information about this role, please contact David Brice, 0436 926 ***.