Client Advisor

About Us: 

Wireless Communications has been providing telecommunications and IT business services for over 20 years. As a nationally awarded Telstra Business Accredited Partner, we offer next-generation technology solutions and exceptional ongoing client support. Our expertise spans Enterprise SD-WAN Management, Managed IT Services, Cloud Migration, and ICT Support, ensuring productivity and superior business efficiencies for our clients. We are proud of our longstanding partnerships with Telstra, Fortinet and Microsoft.

Our goal is to be the best ICT business in the state. We are guided by our core values:

• People: People are everything!

• Ethics: Never a decision. Never lowered to achieve any goal.

• Goal: To be the best ICT business in the state.

• Approach: Empathetic, Pragmatic, Deliberate, Focused, and Timely.

Join us and be part of a team dedicated to delivering cutting-edge solutions and outstanding service.

Job Description: 

We are looking for a motivated Client Advisor to join our growing ICT Sales team. Reporting directly to the CEO, this is a customer-focused sales role that will play an integral part in achieving the sales team’s and broader business’s objectives. The role combines new business development with the growth of existing client relationships. You will use a consultative approach to understand client requirements, create opportunities and recommend ICT and telecommunications products and services that provide genuine operational and strategic value.

Key Responsibilities:

• Facilitate consultative sales through the development and application of effective sales strategies and techniques.

• Proactively contact active, prospective and disengaged leads to generate opportunities and progress them through to sale.

• Strategically source new business through various channels, networks and systems in accordance to our engagement guidelines

• Actively create opportunities to meet with prospective clients and undertake product and service solution selling.

• Develop and maintain strong relationships with existing clients through regular and proactive contact.

• Use educative and consultative strategies to help clients transition or port to products and services that are better suited to their requirements and deliver greater strategic value.

• Identify and pursue cross-sell opportunities with new and existing clients across the broader range of Wireless Communications products and services.

• Clearly communicate relevant product features, benefits and commercial value to clients.

• Apply consistent best practice to support a positive onboarding experience for new business clients.

• Effectively manage and resolve client questions or concerns throughout the sales, tender and implementation processes.

• Maintain accurate client, sales activity, opportunity and pipeline information within Salesforce.

• Work collaboratively with the ICT Sales, technical and service delivery teams to ensure proposed solutions are appropriate and client commitments are delivered.

• Work towards agreed sales, activity and client growth targets

Qualifications:

• Demonstrated experience in sales, preferably within ICT, telecommunications, managed services or another B2B technology environment.

• Strong knowledge of ICT and the ability to understand and clearly explain technology products and services.

• Excellent verbal and written communication skills.

• Strong interpersonal and relationship-building capabilities.

• A proactive approach to contacting prospective clients and maintaining existing client relationships.

• Strong problem-solving skills and sound commercial judgement.

• Ability to work independently as well as collaboratively within a team.

• Relevant tertiary qualifications will be well regarded.

• Experience using Salesforce, Power BI and Microsoft Office is preferred.

• Demonstrated commitment to ongoing professional development and maintaining relevant industry certifications. Existing certifications, such as AZ-900, AB-900 and SC-900, are highly desirable.

• A current Australian driver’s licence.

Why Join Us:

• Industry-leading incentive plan with competitive salary and benefits package.

• Work in a team reporting directly to CEO

• Opportunity to contribute directly to the company’s growth and client strategy.

• Variety of day to day with remote and onsite work

• Work across a broad range of ICT and telecommunications products and services

• Work with an established business and longstanding technology partners, including Telstra, Fortinet and Microsoft.

• Opportunity to work in a fast-paced and dynamic environment

• Opportunity to learn and grow