Service Manager IT Operations

Service Manager IT Operations (200642) 

Permanent Full Time - 36.25 hours per week

$130,254.21 to $147,104.47  Annually  + 13% super  

RCC Officers' Level 8  + partial private use of Council vehicle or vehicle allowance

Redland City Council offers you the chance to improve lives and shape your own career… on beautiful Redlands Coast.

Redlands is proud to rank among Queensland’s Top 5 local government areas for wellbeing in the SGS Cities and Regions Wellbeing Index - confirming our community as a great place to live, work, and grow.

Join our team as a Service Manager IT Operations

Your responsibilities will include:

• Cloud Transformation Leadership – Drive Council's transition from on-premises infrastructure and data storage to scalable cloud-based services

• Operational Excellence – Lead the delivery of reliable, secure and high-performing IT operations across infrastructure, networks, servers, databases and communications.

• Service Delivery Focus – Ensure IT services are customer-centric, fit-for-purpose and aligned to business needs.

• Technical Leadership – Oversee the installation, maintenance and optimisation of critical technology platforms and environments.

• Resilience & Security – Maintain robust disaster recovery, business continuity and cyber resilience capabilities.

• Continuous Improvement – Identify opportunities to improve operations through automation, innovation and service enhancements.

• People Leadership – Develop, coach and empower a high-performing team focused on collaboration, accountability and exceptional service.

• Strategic Partnership Management – Build strong relationships with stakeholders, vendors and leadership teams to influence technology outcomes and investment decisions.

Skills and experience:

• Proven experience leading IT Operations functions within a medium to large and complex environment.

• Demonstrated success delivering cloud transformation and infrastructure modernisation initiatives at scale.

• Strong knowledge of IT Operations disciplines including infrastructure, networks, storage, databases and technical support services.

• Experience implementing and managing contemporary service management frameworks such as ITIL.

• Proven ability to manage complex stakeholder relationships and influence senior leaders and executive teams.

• Strong vendor and third-party management experience, including performance and partnership management.

• Exceptional problem-solving, analytical and decision-making capabilities within complex technology environments.

• Demonstrated experience leading, developing and motivating high-performing technical teams through change and transformation.

Make sure to read the full Position Description before applying - it outlines everything you need to tailor your resume and cover letter.

Why this role stands out:

• Lead Council's large-scale cloud transformation and infrastructure uplift.

• Shape the future of technology in a values-driven local government.

• Enjoy flexible work options, professional growth and great benefits.

Working for us means enjoying diverse work and gaining opportunities to grow in a region of outstanding natural beauty - Redlands Coast. In return for your passion and commitment to making a meaningful and ongoing contribution to our naturally wonderful community, we offer great benefits and the balance you need to bring the best you.

More reasons to love working with us:

• Professional development – job-specific training, study assistance, leadership and critical skills programs, plus access to an extensive range of online courses through LinkedIn Learning. We invest in your growth from day one.
• Generous leave entitlements including 4 weeks annual leave with leave loading, 15 days personal/carer’s leave, 14 weeks paid parental leave, and additional flexible leave options to support your lifestyle.
• Rewarding role-specific allowances recognising the responsibilities, skill, and impact of your position.
• Mental health and wellbeing support – access to EAP, external providers, training, and awareness programs to foster openness and reduce stigma.
• Exclusive employee lifestyle perks – discounts, cashback, health benefits, and savings on essentials, travel, tech, dining, and car ownership through novated leasing, plus employee banking benefits.
• Flexible working options – access RedFlex, offering flexibility in how, when, and where you work.
• Optional purchased leave available after probation.
• Incentives for returning from parental leave including credited leave and superannuation benefits.

View more great employee benefits

Who we are:

Eligibility:

Ready to join us?
 

Click Apply to submit your application via (or through OURspace for current employees). Please include:

• A one-page cover letter outlining how you meet the role requirements

• Your current resume, detailing your skills, experience, and career history

Note:

• We do not accept email, hard copy or third-party applications.
• You may choose to use AI tools when preparing your application, but please ensure your application truthfully reflects your own experience, achievements and alignment to the role.

For more information about this position (200642), please contact Thomas Kitching on (07) 3820 1***.  Applications for this position close at 11:59 p.m. Australian Eastern Standard Time (AEST) on 16/08/2026.

At Redland City Council, we’re committed to creating a diverse and inclusive workplace where everyone feels respected, supported and able to contribute to their full potential. We value the unique perspectives and experiences our people bring to serving our community. 

To support an inclusive recruitment experience, please let us know if you require any adjustments during the recruitment or interview process by contacting

.

.