Customer Experience & Content Creator

About Hismile:

Founded in 2014, Hismile is a global oral care brand redefining everyday routines. From our viral Colour Corrector to our flavoured toothpaste range, we’ve disrupted the industry and built a brand people genuinely love. Our products are now stocked in 60,000 retail stores worldwide, spanning Australia, the US, the UK and Europe. 

At Hismile, we move fast, think big, and back our people. Our Gold Coast HQ is home to a collaborative team across Operations, Digital, Marketing, Creative, Business Experience, and People & Culture; all working together to deliver innovative solutions for our global business. 

About the Role:

We are looking for an energetic and customer-focused individual to join our Business Experience team in a Customer Service & Content Creation Casual role. 

As a key touchpoint between Hismile and our customers, you will play an important role in delivering exceptional customer experiences across multiple channels while maintaining our brand’s voice. Alongside customer support responsibilities, you will have the opportunity to contribute to the creation of social media content, giving you exposure to both customer experience and brand marketing within a fast-growing global business. 

This role is ideal for someone who enjoys a systematic approach to customer service, a strong understanding of general communication and computer skills, and is looking to gain hands-on experience across both customer experience and content creation. 

Responsibilities:

• Respond to customer enquiries across emails and social media channels
• Use Shopify to access order details, shipping updates, refunds, product resends, order changes and cancellations 
• Help maintain accurate records of business activities and data 
• Working closely with and reporting to the Business Experience Lead 
• Create organic and social media content in front of the camera
• Assist with ad hoc tasks across the business as required, including supporting teams such as Warehouse, Operations, or other departments during busy periods  

About you:

• Some experience in operations, customer experience, or project support is highly desirable, however not required
• Strong attention to detail and organizational skills 
• Ability to multitask and prioritize competing responsibilities effectively
• Excellent written and verbal communication skills 
• Collaborative team player who is proactive and solution-oriented
• Comfortable learning new systems and tools quickly, including Shopify or similar platforms 

Ways of Working & Mindset:

At Hismile, we value people who: 

• Take initiative and actively seek opportunities to contribute across the business when support is needed
• Take ownership of their work while learning from colleagues
• Are curious, motivated, and committed to continuous growth
• Thrive in a fast-paced, collaborative environment 
• Communicate clearly and proactively with their team and stakeholders
• Maintain high standards and attention to detail in everything they do 

What You Would Gain:

• Hands-on experience across customer experience in an entry level role
• Exposure to the inner workings of a global eCommerce business 
• Opportunities to contribute to impactful projects and initiatives 
• Learn directly from experienced colleagues and gain insight into Hismile’s operational strategy 
• Collaboration with all departments within Hismile 
• Develop skills that support long-term career growth in operations, business experience, marketing or related areas 
• Potential transition into full-time role 

What you’ll love about Hismile:

• Access to daily meals prepared by in-house chefs for breakfast and lunch 
• Free barista-made coffee every day 
• Access to our fully equipped in-house gym and wellness hub including a sauna & ping pong table
• On-site showers, locker rooms and amenities 
• Indoor and outdoor seating areas to collaborate with colleagues 
• Regular team events/activities 
• Free parking right in front of our HQ doors! 

Our culture is unlike anywhere else and our offices are designed with workspaces to help you do exceptional work. At Hismile you can be part of a company that is growing rapidly, creating products that people are excited to use every day.