Practice Manager

Practice Manager responsibilities include:

Clinic Operations Management

* Coordinating and ensuring smooth and professional clinic activities and operations to secure efficiency and compliance to company policies

* Optimising workflows

* Supporting our therapy professionals

* Maintaining a high standard of client care and service

* Ensuring the clinic is compliant with NDIS and health and safety regulations

* Monitoring and maintaining inventory levels of office supplies, equipment and resources.

Team leadership and Staff Management

* Recruiting, training, and managing administrative and support personnel.

* Scheduling staff shifts and ensuring appropriate staffing levels to meet clinic demands.

* Conducting regular performance evaluations and provide support for staff development.

* Onboarding new team members

* Developing Systems Manual

* Training new team members in systems and processes

* Managing therapy teams, admin team and finance team

Financial Management

* Preparing and managing the clinic budget, including expenses, payroll, and billing.

* Overseeing billing processes, insurance, and accounts.

* Monitor clinic financial performance and identify areas for improvement.

Client Experience & Customer Service

* Fostering a welcoming and supportive environment for patients.

* Handling client concerns or complaints with professionalism and resolving issues promptly.

* Working with clinicians to develop and improve client service standards.

Compliance & Quality Assurance

* Ensuring compliance with all relevant NDIS and healthcare regulations and professional standards.

* Maintaining accurate and up-to-date patient records in accordance with privacy laws.

* Implementing quality improvement initiatives to enhance client experiences and operational efficiency.

Strategic Planning & Business Development

* Developing and implementing strategies to improve clinic services

* Liaising with external partners, healthcare providers, and suppliers as necessary.

* Supporting marketing and business development manager efforts to promote clinic services.

Requirements and skills

* Proven experience in the NDIS sector

* Excellent leadership skills

* Excellent verbal and written communication, problem solving and organisational skills

* Strong knowledge of healthcare operations, particularly in an allied health environment.

* Proficiency in practice management software and Microsoft Office Suite

* Familiarity with office management procedures and basic accounting principles

* Ability to manage a team effectively and promote a positive work culture

* Customer service oriented

* Able to complete complex administrative tasks with minimal supervision

* Be thorough and pay attention to detail

* Able to work well independently as collaboratively with others

* Sensitivity and understanding

* Flexible and open to change

Pay: $90,000.00 per year

Experience:

• NDIS: 3 years (Required)
• practice management: 5 years (Required)

Licence/Certification:

• Working with Children Check (Preferred)
• NDIS Workers Screening (Preferred)
• Police Record Check (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person