Holiday Property Assistant

Coastal Letting Group | Gold Coast, QLD

About Us

At Coastal Letting Group, we’re all about delivering exceptional guest experiences across a growing portfolio of short-term holiday accommodation on the Gold Coast.

We operate in a fast-moving, guest-focused environment where no two days are the same. As our portfolio continues to grow, we’re looking for a friendly, organised, and professional Reception / Guest Service Agent to join our team and help create memorable stays for our guests.

About the Role

This is a front-line hospitality role where you’ll be the first point of contact for guests and property owners. From managing bookings and guest enquiries to coordinating arrivals and departures, you’ll play a key role in ensuring smooth daily operations and outstanding customer service.

You’ll work closely with our Front Office and Operations teams in a supportive and energetic environment.

Key Responsibilities

· Provide professional and friendly service to guests and property owners

· Respond to guest enquiries, bookings, and communications via phone, email, and messaging platforms

· Multi-platform channel management responding to online travel agent messages such as Airbnb, Booking.com and more.

· Process reservations and maintain accurate booking information

· Assist with guest arrivals and departures, including check-ins and check-outs

· Be available and assist with after-hours calls.

· Handle routine guest issues and escalate more complex matters when required

· Coordinate with housekeeping and maintenance teams to ensure properties are guest-ready

· Maintain accurate records and complete administrative tasks

· Support day-to-day front office operations

· Ensure company service standards and procedures are consistently followed

What We’re Looking For

Required

· Previous customer service, reception, or hospitality experience

· Strong communication and interpersonal skills

· Ability to remain calm and professional in a fast-paced environment

· High attention to detail and organisational skills

· Confident using computer systems and learning new technology

· Flexible approach to working weekends, public holidays, and rotating rosters as required

Preferred

· Experience in hotels, short-term rentals, or accommodation environments

· Familiarity with property management systems such as Resly, Guesty, or Hostaway

· Experience handling guest enquiries and online booking platforms

What Success Looks Like

· Positive guest reviews and feedback

· Accurate bookings and smooth guest arrivals/departures

· Fast and professional communication with guests and owners

· Strong teamwork and operational support across departments

Why Join Coastal Letting Group?

· Be part of a growing and fast-paced hospitality business

· Work in a supportive and team-focused environment

· Opportunities for career growth and development

· Gold Coast lifestyle with a dynamic and exciting guest environment

Apply Now

If you enjoy working with people, thrive in a fast-paced environment, and love delivering great guest experiences, we’d love to hear from you.