Category Specialist - Software & Cloud

Category Specialist - Software & Cloud

ICT Category Specialist – Software & Cloud Category

• Clerk Grade 9/10
•  Salary : $133,348 - $146,945 base plus super and leave loading 
• Ongoing opportunity within the Software & Cloud Category, ICT Category Management Team
  
• ICT Category Management team in Digital Strategy, Sourcing and Assurance (DSSA) within the Digital NSW division of the Department of Customer Service (DCS)
  
• Location: McKell - Sydney CBD, for at least 50% of the working days in a fortnight.
  

About the role:

This is an opportunity to help shape how NSW Government procures and manages some of its most strategic software and cloud services.
Working with the Category Manager, you will support the management of major All of Government agreements, panels and supplier relationships. You will analyse markets and spend data, contribute to category strategies, support commercial negotiations and provide trusted procurement advice to agencies across government.
You will work with senior stakeholders, leading technology suppliers and procurement professionals to deliver value for money, manage commercial risk and improve procurement outcomes across government.

Key responsibilities include:

• Contributing to category management and sourcing strategies for Software and Cloud services
  
• Supporting contract management, supplier performance reviews and commercial negotiations
  
• Analysing spend, market and supplier information to inform procurement decisions
  
• Supporting the management of All of Government agreements and panels
  
• Providing procurement guidance and advice to NSW Government agencies
  
• Identifying opportunities to improve value, reduce risk and strengthen supplier performance
  
• Contributing to benefits realisation, reporting and category governance activities
  

About You:
You are commercially minded, analytical and confident working with stakeholders at all levels.

To be successful, you will bring:

• Experience in ICT procurement, category management, contract management or supplier relationship management
  
• Exposure to Software, Cloud, SaaS or technology procurement environments
  
•  Strong stakeholder engagement and relationship management skills
  
• Experience reviewing contracts, pricing, supplier performance and commercial risks
  
• Strong analytical skills and the ability to work with complex data and spreadsheets
  
• Excellent written and verbal communication skills
  
• Sound judgement, problem-solving ability and attention to detail
  
• Knowledge of NSW Government procurement frameworks is desirable
  

About the team:

The ICT Category Management team manages a portfolio of significant technology agreements used across NSW Government.
You will join a highly regarded team that works at the intersection of procurement, technology and commercial strategy. The team provides a unique opportunity to build expertise in category management, supplier management, commercial negotiation and government procurement while working with some of the largest technology suppliers in the market.
This role offers exposure to complex and high-profile procurement initiatives that can accelerate your professional development and broaden your network across government and industry.

Why join us?

• Hybrid and flexible working arrangements
  
• Accrued flexible leave
  
• Competitive salary and conditions
  
• Generous parental leave and wellbeing benefits
  
• Access to Fitness Passport and employee wellbeing programs
•  Opportunities to work on strategic technology initiatives with state wide impact

How to Apply: 

Click the link to submit your application. Please attach your resume and a cover letter that responds to the targeted question as below , demonstrating  how your skills and experience align with the role.   

Role Specific Questions to be answered:

Q1: Describe your experience in ICT procurement, category management, contract management or supplier management. Include the types of technology, suppliers or contracts you have worked with and your key responsibilities.

Q2: Provide an example where you analysed commercial, supplier or spend information to support a procurement, contract management or category management decision. What was your approach and what was the outcome?

Salary Grade 09/10, with the base salary for this role starting at base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Sujatha Sankaran Kutty via Sujatha.Sankarankutty@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.     

Closing Date: Monday, 14th SEP 2026 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

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