Program Assistant - National Immigration Support Service (NISS)

As an asylum seeker or refugee in Australia, the path to stability can be rocky, and we acknowledge the relentless fight for freedoms that some of us take for granted. At Life Without Barriers, we see the strength, resilience, and courage it takes to rebuild a life in a new country.

Through our National Immigration Support Service (NISS), we provide compassionate, culturally safe, and trauma-informed support to asylum seekers and refugees living in the Australian community. We walk alongside individuals and families on their journey, helping them navigate what can be complex and challenging systems and empowering them to reach their goals, one step at a time.

About the Role

Employment Type: 6 Month Max-term Full-time with the strong possibility of extension

Attendance: Full Time - 38 hours per week

Office Location: Dandenong

As Program Assistant, you will provide client-facing administrative and operational support. Your day will involve:

• Responding to program-specific enquiries and assist clients to complete applications, assessments and forms.
• Providing support to program initiatives, projects and community activities.
• Performing front desk reception duties including greeting visitors and answering incoming telephone calls.
• Schedule appointments, meetings and teleconferences and providing secretarial support along with coordinating meeting requirements (catering, equipment and document preparation).
• Monitoring the office shared inbox and as required incoming and outgoing mail.
• Monitoring office supplies, amenities and processing supplier invoices and support accounts payable functions and management of petty cash.

Skills & Experience

• Certificate III in Business Administration or previous relevant experience.
• Demonstrated experience in an administration role and providing support to management positions within a complex organisation.
• Able to manage competing priorities and to deliver high quality outcomes within agreed timeframes.
• Experience assisting clients/customers with complex needs.
• Exceptional verbal and written communication, interpersonal and customer service skills.
• Ability to manage sensitive information and maintain a high degree of confidentiality.
• Proficient in the use of Microsoft office applications.
• Current drivers licence.

Successful candidates will be required to clear probity checks including National Criminal History Record Check and any relevant stated based checks.

How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For general role enquiries contact *************@lwb.org.au. Please note we do not accept applications to this email.

Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers/ for information on our access and inclusion work and how to contact us directly.

Applications close at midnight on Sunday 13th September 2026

Applicants are encouraged to apply as soon as possible as applications are continuously reviewed prior to the closing date; and as such the closing date is subject to change without notice.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.