Premium Services Hosts | The Star Gold Coast

Join The Star Gold Coast as a Premium Services Host, where you will deliver exceptional service across our premium gaming experiences. Leveraging a strong knowledge of the Star Club Loyalty Program, you will promote member benefits and respond to a wide range of enquiries across the property in this fast-paced, hands-on role. You’ll manage memberships and Private Gaming Room access using multiple systems, support gaming promotions and draws, promote Safer Gambling and responsible service of alcohol, and assist with VIP meet and greet experiences, all while building memorable connections with local, interstate, and international guests.

Training for this role will commence on 30th September 2026.

The Star Gold Coast has been the heart of the Gold Coast to live, work and play for over 40 years. As a premier destination for entertainment with award-winning restaurants, lively bars, theatrical experiences, casino gaming, stunning event spaces, and over 1,000 rooms, suites and apartments, it offers something for every guest.

Whether you're ready to embrace a new challenge or step into your next chapter, this is the place to make it happen.

What we can offer you

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Uniform laundered and ready for you daily on property
• Competitive hourly rate, plus penalty rates for nights, weekends and public holidays
• Discounted parking available
• Up to 30% discounts across award our winning restaurants and accommodation
• An organisation that values diversity, teamwork and being your best self
• Mental Health and Wellbeing services
• Endless career growth and opportunities to learn and develop your career

What we are looking for

• Exceptional customer service skills and a genuine passion for creating memorable guest experiences
• Attention to detail and the ability to anticipate and meet guests' needs
• Computer literacy in Microsoft Excel and Word with the ability to learn casino operating systems
• Flexibility to work across a 24/7 roster
• Currently hold, or ability to obtain a Queensland Casino Employee (CE) Licence (which includes thorough and ongoing background checks)

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ community, Australia’s First Nations Peoples, and people with disabilities. Veterans are also encouraged to apply.

It’s your time to SHINE!

Click on the link below to make your next career move with The Star.