Customer Administration and Service Officer

Company description:

• 12 month fixed term contract to commence October 2026, potential for conversion to permanent
• Provide high-quality customer service in a fast paced, customer-facing role
• Support customers and carriers at our Kwinana site to ensure smooth operations

CSBP Fertilisers - We're here for better growth

As Western Australia's leading fertiliser supplier, CSBP Fertilisers has been helping WA farmers grow with confidence for more than 110 years. CSBP Fertilisers manufactures, imports and distributes a comprehensive range of nitrogen, phosphate and potassium-based fertilisers to WA growers in compound, blended and liquid forms.

CSBP Fertilisers is trusted by farmers for its reliable supply, high-quality product, and leading crop nutrition advice built on more than a century of agronomic and soil expertise. CSBP Fertilisers is committed to delivering the right fertiliser to WA growers, right when they need it.

CSBP Fertilisers is proudly part of Wesfarmers Chemicals, Energy and Fertilisers (WesCEF). The WesCEF portfolio supplies fertilisers that enrich crops and nourish local and international communities, natural gas that warms our homes, and products that underpin critical existing and emerging industries.

With a target of Net Zero Scope 1 and 2 emissions by 2050, WesCEF companies are known for their positive culture, commercial success and growth opportunities. WesCEF operates across Australia and employs around 1,500 people nationally.

WesCEF is a wholly owned subsidiary of Wesfarmers, a highly respected and credible diversified conglomerate publicly listed and valued within the ASX10.

Job description:

About the Role:

Are you passionate about delivering exceptional customer service and thrive in a dynamic, fast-paced environment? We're looking for Customer Administration Service Officers to join our team at our Kwinana site to support the administration, scheduling and operations of our Fertiliser business during our busy season.

As a crucial part of the team, you will liaise with various internal departments and key external stakeholders including customers, account managers, sales agents, service contractors, suppliers and road transport companies.

Your key responsibilities will include:

• Accurate administration of sales contracts.
• Review and receipting of supplier invoices.
• Coordinate arrival and despatch of granular and liquid fertiliser appointments across the weighbridge and systems.
• Conduct inductions and provide training to carriers on despatch systems.
• Manage appointments and ensure compliance with loading guidelines.
• Maintain accurate customer and vehicle records.
• Champion safety culture and ensure compliance with HSE standards.

About you:

• A background in customer service or administration, with a high level of integrity.

• Excellent phone manner and overall communication skills.

• High level of attention to detail and ability to work unsupervised.

• Strong organisation skills with the ability to handle and prioritise multiple tasks

• Experience using computerised sales systems and proficient in MS Office applications.

• High level of problem solving capability and the ability to learn new systems quickly.

• Ability to handle a high volume of work & challenging situations.

• Ability to work in a flexible work environment.
• Ability to work on a rotating shift roster, including early starts, late finishes and the occasional Saturday shift.
• Strong Mathematical Skills.
• Experience working in the transport industry and using weighbridges will be highly regarded but not essential as full training will be provided.

What we offer

At Wesfarmers Chemicals, Energy & Fertilisers (WesCEF), we value our people and offer a range of benefits designed to support your wellbeing, development and career growth, including:

• Access to a wide range of employee benefits across the Wesfarmers Group, including staff discounts at Bunnings, Kmart, Target, Officeworks and Kleenheat, as well as access to Wesfarmers-sponsored arts and cultural events
• Ongoing professional development and career opportunities across WesCEF and the broader Wesfarmers Group

Why WesCEF?

At WesCEF, we are committed to building an engaged, high-performing and inclusive workforce that reflects the communities in which we operate. We value diversity of thinking, skills and experience, knowing this drives innovation and better business outcomes.

We welcome applications from people of all backgrounds and encourage Aboriginal and Torres Strait Islander peoples to apply.

We are proud to support flexible working arrangements and understand that flexibility looks different for everyone. If flexibility is important to you, we encourage you to discuss your needs as part of the application process.

WesCEF operates across multiple locations, with our two major hubs based in Kwinana and the Perth CBD.

Applications close: 5pm AWST Wednesday 16th September 2026

Our recruitment process considers your alignment to our company values and the requirements of the role. We also have several checks which may be conducted to demonstrate your suitability for the role including but not limited to psychometric assessment, police checks, medical, drug and alcohol testing, right to work check, qualifications, due diligence, and/or reference checks.

We reserve the right to commence the recruitment process prior to the closing date. Therefore, it is recommended to apply as soon as possible.

Agency applications will not be accepted.