Lead, Applications Support & Maintenance Specialist (PPM)

Lead, Applications Support and Maintenance Specialist (PPM)
Are you an experienced Clarity PPM specialist who enjoys solving complex technology challenges and improving enterprise systems? Do you thrive in a role where you can combine technical expertise, stakeholder engagement and continuous improvement?Solve by Talent is partnering with the University of Sydney to recruit a Lead, Applications Support and Maintenance Specialist (PPM) to provide technical leadership, support and ongoing improvement of the University's enterprise Portfolio Management platform (PPM) application Clarity.
This is an exciting opportunity to take ownership of a critical enterprise platform, work across complex technology and business requirements, and contribute to the University's ongoing digital transformation.Why join the University of Sydney?Join one of Australia’s leading universities at a pivotal point of change, where technology is evolving to better support student learning, empower teaching excellence, and enable research delivery at global scale.
ICT is central to delivering the University’s academic mission. Working across faculties, disciplines, and research communities, you will shape the platforms, services, and partnerships that enable student success, strengthen teaching, and accelerate research impact.
This work spans both the critical services that keep the University running every day and the ongoing improvement of systems and experiences.
With strong investment and clear direction, you’ll operate in a large and complex environment where your contribution has visible, meaningful impact across the University.
You’ll collaborate across academic and professional communities to help shape a more connected and capable University, supporting teaching excellence, research impact, and student success.
The Opportunity As the Lead, Applications Support and Maintenance Specialist (PPM), you will provide strategic direction, technical leadership and hands-on support for the University's PPM platform Clarity. You will manage application support and maintenance, investigate and resolve incidents, oversee releases and upgrades, and identify opportunities for long-term improvements aligned with evolving business requirements.You will work closely with ICT teams, business stakeholders and external vendors, providing consultancy and advice while ensuring the platform remains reliable, effective and aligned to the University's strategic priorities.This role is ideal for an experienced Clarity PPM specialist who combines strong technical capability with excellent stakeholder management, analytical problem-solving skills and a strong customer focus.
What you’ll do
Lead the administration, configuration, and ongoing support of the Clarity PPM platformProvide coordination and administrative support across multiple ICT projectsMaintain documentation, trackers, and reporting materialsCoordinate meetings, workshops, and stakeholder engagement activitiesAssist with communication between project teams and key stakeholdersManage system upgrades, patches, testing, and release activities for Clarity PPMDevelop and maintain dashboards, reports, workflows, and data integrationsProvide subject matter expertise and strategic guidance on Clarity PPM capabilities and best practicesLead incident, problem, and change management activities relating to the Clarity PPM platformMonitor system performance and recommend enhancements to improve user experience and operational efficiencyExperience with Jaspersoft Reporting, Power BI and GEL scriptingExperience with built in integration tool XOG
What we’re looking for
Experience in Clarity administration, project support, and coordination roleExperience supporting a PMO, Project Portfolio Management (PPM), or project delivery functionUnderstanding of project governance, portfolio management, and reporting frameworksStrong analytical skills with the ability to interpret and present project dataStrong organisational skills with excellent attention to detailAbility to manage multiple priorities in a fast-paced environmentExcellent communication and stakeholder engagement skillsAbility to engage effectively with project managers, senior stakeholders, and business leadersStrong proficiency in Microsoft Office and collaboration toolsA proactive mindset with the ability to anticipate project needsWhat’s in it for you?
At the University of Sydney, we support our staff with a range of benefits designed to enhance your career, wellbeing and work–life balance, including:17% superannuation to support your financial futureExtremely generous parental leave entitlements.Competitive salary with salary packaging optionsFlexible and hybrid working arrangementsCareer development and learning opportunitiesHealth and wellbeing programs including Fitness PassportAccess to a vibrant, globally recognised university community
How to apply If you’re looking for an opportunity to lead an enterprise PPM platform, solve complex technology challenges and contribute to meaningful digital outcomes in a world-class university environment, we would love to hear from you.Apply now to join the University of Sydney.
Accessibility and inclusion The University of Sydney is committed to creating an inclusive recruitment experience for all candidates. If you require adjustments or additional support at any stage of the recruitment process, we encourage you to let us know.This may include adjustments to the interview format, additional time, breaks, accessible interview locations, receiving materials in advance, or any other practical support that will help you participate comfortably.
Pre-employment checks Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.
Sponsorship / work rights for Australia
You must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment.
Contact camila.garcia@sydney.edu.au to learn more about this role.