Membership Coordinator - Sydney Thunder

• Join our team in a new World Class facility at Cricket Central
• Seasonal role available in our BBL Consumer Team
• Contract role from October 2026 - January 2027

ABOUT US

Cricket NSW is focused on leading and growing Cricket throughout the state.  We oversee all cricket from our elite professional teams to community, school, and social cricket programs. As a purpose and people led organisation, CNSW aims to inspire everyone to play and love cricket.

To deliver on our new strategy, we are taking a collaborative, customer centric approach to our organisational structure, bringing new teams together and creating exciting opportunities to achieve our purpose.

ABOUT THE ROLE

This is a seasonal full-time role until January 2027. The primary focus of this role is to contribute to the delivery of key functions in the Big Bash Membership Program, with the aim of driving member growth and enhancing the member experience.

YOU WILL

• Answer inbound member queries within a timely manner and provide exceptional customer service
• Undertake outbound member calls to non-renewed members and general member service calls
• Represent the Sydney Thunder on match day by servicing members, selling memberships, or working at Club functions (as required)
• Process new memberships and membership renewals through Ticketmaster’s Archtics, whilst ensuring that all data is entered correctly
• Assist in the delivery of other areas of the Sydney Thunder Consumer Program as required

ABOUT YOU

• Tertiary Level Qualification
• Excellent customer service skills
• Excellent written and oral communication skills
• Proficiency with Microsoft programs, including excel
• Experience in using Ticketmaster’s Archtics (desirable)
• Experience in Sports administration (desirable)

WHAT’S IN IT FOR YOU?

We support and value our people in different ways, but here are a few benefits that are on offer for our people at Cricket NSW.

• You’ll be joining a team that is energetic and motivated, who deeply enjoy the work they do and the impact it has in the community
• A vibrant, purpose driven and professional culture with a flexible approach to the way we work
• Support for you through our wellness initiatives, with a strong focus on creating a psychologically safe environment
• Access to learning and development opportunities through your own personalised LinkedIn Learning account
• Join our social activities like monthly birthday celebrations and lunchtime sports
• And of course tickets to the cricket!

KEEN TO JOIN OUR TEAM?

Apply now! Submit a copy of your resume and cover letter by 27 August 2026.

At Cricket NSW, we hire on merit and embrace diversity of characteristics, perspectives, skills and backgrounds. We are committed to providing a safe and inclusive environment for everyone, including children, so that people feel respected and connected, and can contribute and develop. We measure ourselves on our How We Play behaviours, our people value relationships, excellence, imagination and humility.

Australian Cricket’s Commitment Statement to Safeguarding Children and Young People can be found at cricketaustralia.com.au/safeguarding.

We require all applicants to undergo background checks and screening prior to or during any appointments.