Technical Officer

Job opportunity
We are seeking a motivated and technically capable Technical Officer to join our Insurance business group. This role offers the opportunity to influence scheme performance, strengthen operational practices and contribute to continuous improvement across key workers compensation functions.

The position
As a Technical Officer you will support the Service Delivery and Operations functions by analysing performance and risk, reviewing operational practices and providing evidence‑based insights and recommendations to support high‑quality scheme outcomes.

You will contribute to the monitoring of claims service delivery, customer experience and agent performance, while supporting internal audits, policy and operational instruction maintenance, and cross‑functional initiatives. The role has a strong focus on assurance, governance and continuous improvement across core scheme functions including eligibility, Return to Work, disputes, serious injury, recoveries, and whole person impairment.

This is an opportunity to work across a broad range of technical and operational matters and to make a meaningful contribution to scheme performance, integrity and sustainability.

This role is offered on a full‑time basis.

Key responsibilities

• analyse data and information to understand volumes, trends, performance and emerging risks across claims service delivery
• support audits and quality reviews to assess compliance with legislation, claims instructions and operational expectations
• review and maintain claims instructions, policies and operational resources to ensure they remain current, clear and effective
• monitor and report on claims agent performance, customer experience and service recovery outcomes
• contribute to the operation of operational risk registers, including identifying risks, assessing controls and supporting mitigation actions
• prepare reports, insights and recommendations to support leadership decision‑making
• build effective working relationships across Insurance, with claims agents and external providers
• contribute to cross‑functional projects and initiatives that strengthen scheme capability, governance and performance

Position description

 Technical Officer - Position Description - August 2026.pdf

Remuneration
The base salary range for this position starts from $101,481.00 per annum (exclusive of superannuation). The final offer will be commensurate with the successful candidate’s qualifications, skills and experience.

Why join us? 
Experience a workplace culture that rewards your contribution and provides the development and support to help you reach your potential. At ReturnToWorkSA, you can expect a range of benefits including:

• strong wellbeing program including gym access, health initiatives and EAP
• flexible working arrangements including work from home, compressed working hours, purchased leave and many other options
• ongoing learning and development opportunities to support your growth
• modern Adelaide CBD offices with great views and excellent facilities

About you
You are analytical, curious and comfortable working with complex information. You bring experience in work injury insurance, or a comparable regulatory or assurance environment, and you are confident interpreting legislation, policy and operational frameworks.

You are able to identify risks and systemic issues, translate insights into practical recommendations and work collaboratively with internal teams, claims agents and external stakeholders. You value professionalism, accountability and continuous improvement and you align strongly with ReturnToWorkSA’s values.

What you will bring

• experience working in workers compensation, insurance, regulation or a similar environment
• strong analytical and critical thinking skills
• ability to interpret legislation, policy and operational frameworks
• strong stakeholder engagement and relationship management skills
• experience preparing reports and presenting recommendations
• commitment to continuous improvement and customer outcomes

How to apply
Submit your resume and a brief cover letter outlining your experience and interest in the role addressed to Cristine Kernbach, Manager Claims, by 5pm 20 August 2026. If you would like to discuss the position further, Tina Edalat can be contacted on 08 •••• •246.

Applications will be reviewed as they are received and we encourage early submission.

Further information
We are looking for people who align with our values: We care about people and sustainability; We are inclusive and innovative; We listen to understand; and We own our actions.

Inclusion and acceptance
ReturnToWorkSA is an equal opportunity employer. We are committed to fostering an inclusive workplace and encourage applications from people of all backgrounds. Even if you don’t meet every requirement and check every box, we welcome your application.

About ReturnToWorkSA
At ReturnToWorkSA, our purpose is to empower and support South Australians impacted by work injury.

Our services and those delivered by our claims agents are designed to provide early intervention support to workers and employers following a work injury to ensure the worker can recover and return to work as quickly as possible.

We manage premiums and investments while regulating the Return to Work scheme, ensuring fairness, compliance and promoting the health benefits of work.